Strategic Account Manager

TGE are embedding a culture of Sales Excellence that will underpin sustainable growth guided by a robust strategy and future roadmap. We are seeking dynamic and experienced Strategic Account Manager across the country to join our Sales team and play a key role in driving our business forward. Join our innovative Sales team dedicated to providing unmatched value to our customers and fuelling exponential growth through continuous innovation and improvement.

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we**offer
- Competitive compensation package with performance incentives.
- Collaborative and supportive work environment fostering professional development.
- Opportunities for career advancement within a forward-thinking organisation.
- Fun and practical employee perks and discounts
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**About the Role**

As a **Strategic Account Manager**at Team Global Express (TGE), you will be responsible for leading key strategic accounts within our **SA Government Portfolio**. Your primary goal will be to maximise TGE’s profile, increase share of wallet, and strengthen customer loyalty to optimise retention and expansion. Reporting to the **Head of Strategic Sales - Government**, you will develop, expand, and solidify long-term relationships with customers, ensuring key business retention and growth across the customer footprint and the TGE network. This role spans all business units, requiring active collaboration and solution development to deliver exceptional value and outcomes for our government clients.

**What You’ll Do**
- Understand SA Government customer strategies, future vision, and needs to position TGE solutions for growth and satisfaction
- Engage with TGE Executives and customer Boards on strategic updates and commercial decision-making
- Negotiate contracts, annual rate reviews, and terms with executive clients, both nationally and globally
- Identify cross-sell and upsell opportunities to grow customer accounts
- Lead internal and external stakeholders through complex negotiations, onboarding, and solution development
- Collaborate with Commercial Solutions, Pricing, Operations, and other teams to deliver innovative customer solutions
- Proactively manage contract health, renewals, and financial outcomes
- Prepare detailed portfolio plans with operational and financial reporting for management review
- Regularly engage with customers to oversee satisfaction, volumes, and continuous improvement
- Lead customer presentations and planning sessions using advanced sales tools and templates
- Maintain accurate CRM records and sales forecasts, progressing opportunities within target timeframes
- Embed sales methodology and best practices across systems and reports

**What You’ll Bring**

You are a commercially savvy professional with exceptional communication skills, able to influence at the executive level. You bring strong experience managing complex, high-value accounts, with desired government experience and a keen understanding of government environments. Your ability to drive revenue growth, uncover opportunities, and deliver exceptional client outcomes positions you as a trusted partner to government customers and a key contributor to internal success.

**Qualifications & Experience**
- Degree-qualified in Business, Logistics, Sales, or Marketing (preferred)
- Minimum 5-8 years in face-to-face sales or account management
- Experience working with government or large enterprise clients (highly regarded)
- Advanced proficiency with CRM systems and sales tools
- Membership in a relevant professional association (desirable)

**An Inclusive Workplace for Everyone**

We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to thrive. As an Equal Opportunity Employer, we welcome applicants of all backgrounds, genders, sexual orientations, people with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples. We also acknowledge the Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our Recruitment Process**

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

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