Customer Service Representative

1 week ago

Boolaroo, Australia HireRight Full time

About HireRight:
Overview:
The Customer Service Representative role provides service to the background screening customer while practising teamwork and collaboration within the Customer Service team. The Customer Service Representative works with clients and their applicants to

facilitate accurate and timely resolution to their requests. Individuals in this

be handled professionally and in a timely manner, adhering to company

policies, procedures and SLAs.

**Responsibilities**:
**Customer Service**
- Field and resolve issues of low to moderate complexity; escalate more difficult issues.
- Provide superior customer service to ensure every contact feels they are important and is able to escalate issues as appropriate.
- Understands importance of client guidelines and Service Levels to day to day duties.
- Ensure adherence to Guidelines, regulations and processes where applicable role-specific while exercising judgment and reasoning abilities in order to solve problems.
- Directs calls to appropriate team member
- Understands the importance of service delivery and contributes to basic updates for processes.
- Works with team members to learn, develop and understand best practices.
- Readily participates in team discussion, presents challenges from day-to-day work and contributes to solving basic problems presented by others.

**Office Management**

Coordinates the day-to-day functions as follows:

- Processing and actioning incoming and outgoing mail and running errands.
- Distributing documents as required.
- Monitoring and maintaining stationery and kitchen supplies.
- General workplace housekeeping.
- Welcome visitors into the office and meeting preparation.

General administrative duties and tasks

Qualifications:
Higher School Certificate, Certificate III in Business Administration or equivalent

What do we offer:
**_ HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee._

  • Customer Service Representative

    1 week ago

    Boolaroo, Australia HireRight Full time

    About HireRight: Overview: **Customer Service** The Customer Service Representative role provides service to the background screening customer while practising teamwork and collaboration within the Customer Service team. The Customer Service Representative works with clients and their applicants to facilitate accurate and timely resolution to their...

  • Customer Service Representative

    3 days ago

    Boolaroo, New South Wales, Australia Drinkmate Australia Full time $57,600 - $72,000 per year

    Join DrinkMate, a successful sparkling drink machine manufacturing company. Be a valuable member of our friendly team as a Customer Service Representative.This position is part-time (20 hours per week) with working hours from 9.00am till 1:00pm, Monday to Friday. Location Cardiff NSW. There is potential for the hours and responsibility to grow to a full-time...

  • Customer Service Representative

    6 days ago

    Boolaroo, Australia HireRight Full time

    Headquartered in Nashville, Tennessee, USA, with offices all around the globe, HireRight is the industry’s preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight’s Australian office is based in Lake Macquarie, NSW with clients spread throughout Australia and overseas. At HireRight,...

  • CUSTOMER SERVICE SPECIALIST

    21 hours ago

    Boolaroo, New South Wales, Australia HireRight AU Full time $60,000 - $80,000 per year

    About HireRight:Headquartered in Nashville, Tennessee, USA, with offices all around the globe, HireRight is the industry's preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight's Australian office is based in Lake Macquarie, NSW with clients spread throughout Australia and overseas.At...

  • Operations Representative

    1 day ago

    Boolaroo, Australia HireRight Full time

    **About HireRight** **Overview** Operations Representatives are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as other languages (as...

  • Customer Service Supervisor

    4 days ago

    Boolaroo, New South Wales, Australia HireRight AU Full time $90,000 - $120,000 per year

    About HireRight: Headquartered in Nashville, Tennessee, USA, with offices all around the globe, HireRight is the industry's preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight's Australian office is based in Lake Macquarie, NSW with clients spread throughout Australia and overseas....

  • Operations Representative

    2 weeks ago

    Boolaroo, Australia HireRight Full time

    **About HireRight AU** Headquartered in Nashville, Tennessee, USA, with offices all around the globe, HireRight is the industry’s preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight’s Australian office is based in Lake Macquarie, NSW with clients spread throughout Australia and...

  • Operations Representative

    3 days ago

    Boolaroo, Australia HireRight Full time

    Overview: About HireRight AU: Headquartered in California, USA, with offices all around the globe, HireRight is the industry’s preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight’s Australian office is based in Boolaroo, NSW with clients spread throughout Australia and...

  • Operations Representative

    4 days ago

    Boolaroo, Australia HireRight Full time

    Overview: Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as other languages (as required). (PR) More specifically,...

  • Administrative Operations Representative

    2 weeks ago

    Boolaroo, Australia HireRight Full time

    About HireRight AU Headquartered in Nashville, Tennessee, USA, with offices all around the globe, HireRight is the industry’s preeminent background screening company, providing innovative solutions for customers. Formerly known as PeopleCheck, HireRight’s Australian office is based in Lake Macquarie, NSW with clients spread throughout Australia and...