Snr Service Desk Analyst

2 weeks ago

Sydney, Australia Beaumont People Full time

12m Fixed Term with potential to go permanent
- Join a "For Purpose" organisation
- Dynamic and varied work

Beaumont People are partnering exclusively with a leading Medical Research Institute.

We require a Snr Service Desk Analyst, providing a range of Level 1 and 2 tech support to a growing organisation who are also undertaking a physical move to Macquarie University research centre. You’ll be working in a small team, managing and resolving level 1 and 2 incidents/requests in accordance with ITIL practices, working collaboratively in a fun and dynamic environment.

Preference will be given to those available immediately, or on short notice.

This is an initial 12-month fixed term hire, with a view to potential permanent conversion. The work will be mainly on site at Macquarie campus with WFH available.

**Key Responsibilities**
- Manage level 1 and 2 service desk incidents/requests.
- Accurately record, update and document requests utilising our ticketing system.
- Configure and support remote desktop access for our broad user base.
- Troubleshoot a wide variety of technical issues, proactively researching when required.
- Monitor and report on security breaches, manage Anti-Virus systems.
- Support audio/visual systems in boardrooms, meeting rooms etc.

**What You Need to Succeed**
- A proactive nature, someone who genuinely enjoys seeing technology work.
- A minimum of 3-4 years’ experience in IT Support for organisations with over 100+ users.
- Experience across Microsoft systems, MAC OS, Active Directory, Exchange/Outlook, O365.
- Wide range of hardware experience (desktop, peripherals, voice etc)
- Great communication skills, a team player who enjoys the work.
- Ability to prioritise and manage a variety of tasks.
- You will need to be a **Permanent Resident and reside in Sydney** for this role.

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