Scheduling Officers

Fantastic opportunity to join a friendly, supportive team
- 2x Full Time roles available, based in Clarence Gardens
- Join an established NFP with strong values, a community focus, a great culture

Join one of Adelaide’s leading home and community aged care providers in South Australia. Join our passionate team and assist in delivering committed, person-centred support for our valued clients.

**The role**

Playing a vital role within the organisation, the Scheduling Officer is responsible for scheduling home care services for clients whilst keeping up with the demands of a constantly emerging organisation.

In this role, you will work in consultation with the Senior Scheduler and the Home Service Lead, to ensure we provide an engaging and positive experience through excellent customer service and efficient scheduling practices. Shifts are rostered between 7am to 7 pm, Monday to Friday. Some weekend and public holiday work may be required.

**What it’s like at ECH**
- We’re proud of what we do, we’re proud of how we work together and we’re proud of the impact that ECH has on people’s lives.
- We’re future focused. We don’t stay still. We are always in search of new ways to improve the lives of older South Australians.
- Our people drive our success and how we work together is as important as what we deliver.
- Diversity is in our DNA. We seek out and celebrate diversity in all its forms and tap into the richness of ideas, experiences and perspectives that it brings.
- We grow our people. Everyone has the opportunity to grow, develop and build their career with ECH.
- At ECH we are integrating work and life. We are embracing technology and new ways of working which support a new level of flexibility for our people.
- Whether it be face-to-face, on-the-job or online, we love learning because we know it makes us better.

**What you’ll be doing**
- Ensure client services are scheduled in a timely manner, liaising with relevant stakeholders to ensure efficient use of resources, according to our clients’ needs
- Provide timely notification to clients in relation to alterations to schedules where necessary.
- Work closely with other stakeholders to ensure annual/sick/other leave is effectively managed to ensure clients are not impacted.
- Communicating across all parts of the business
- Process and reconciliation of time-sheets.
- Achieve results in a skilled, diverse and engaged manner that positively responds to change and deadlines.
- Performing administration and reporting activities, to ensuring compliance with regulatory and organisational requirements.

**Who we’re looking for**

Someone with:

- A passion for exceptional customer service, along with a friendly and confident phone manner
- Highly developed organisational skills
- The ability to work under pressure, whilst remaining a motivated team player
- Possess a high level of computer literacy and be comfortable with a range of software packages
- A sound understanding of administrative office systems and customer service practices.
- A demonstrated, genuine commitment to helping older ageing people retain their independence so they can remain at home in the community
- Flexibility to adapt to a constantly changing environment and a willingness to learn

But also someone who:

- Is kind, even if they’re a bit stressed out
- Likes what we do - caring for people in the community
- Is dynamic and energetic
- Is flexible and adaptable
- Loves diversity
- Will contribute their ideas and hard work to make ECH better every day.

**Click here for a copy of the Position Description**

**You will need**
- COVID-19 vaccination

**It’d also be helpful if you had**:

- A current Police Check
- Experience and/or knowledge of Home Care Packages

If you don’t, that’s ok, we can help with this.

**The salary for this position is $24.91 - $25.42 per hour.**

**More about ECH**

ECH is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $18,549 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted gym memberships).

You will be provided with full training and support including all equipment that is required to succeed in this role,

If you need more reasons to want to join ECH, have a look through our website to see the amazing ways in which we support ageing South Australians. While you are there, check out the videos on our Employment page from some of our amazing staff and hear about their jobs and why they love working for ECH.

So, if you think this might be the job for you and you feel aligned to who we are and what we do please APPLY NOW by filling in your personal details and answering the questions below, along with submitting your cover letter and Resume/CV on the next page.

Applications close: 9th March at 5pm, and should be addressed to Lisa Lovegrove, HR Advisor

**_ ECH Recruitment Process Terms and Conditions_