Team Manager

**TEAM MANAGER - PERSONAL INJURY - BRISBANE, QUEENSLAND**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**About the role**
- Developing and maintaining communication and relationships with other functional areas of the business
- Leading, coaching, mentoring, and developing a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities, and development opportunities are apportioned equitably
- Act as an escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge, or authority of team members, identifying root causes, as applicable, and participating in the process of recommending and implementing nationally approved improvement initiatives
- Monitoring and ensuring procedures that are compliant with AAL, the Code of Practice, and other regulatory standards, and are followed correctly and service standards achieved
- Implementing and managing change improvements, facilitating learning and development opportunities that build capability within the team.
- Building effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, rehabilitation advisors and medical professionals, to drive successful rehabilitation and return to work outcomes

**About you**
- Qualifications in Law, Insurance, Medical, Allied Health, or related disciplines
- Insurance Claims experience, preferably within CTP / Personal Injury
- Extensive experience relevant to a designated functional area, in a team management or leadership role building high performing teams, supported by a strong understanding of general claims management principles
- Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information
- Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands, and work under pressure in a fast paced environment.
- Ability to interpret complex information and respond by developing appropriate actions
- Strong negotiation and conflict resolution skills

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Management

**Location**:

- Brisbane, QLD, AU, 4000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 66541

**Position Cluster**:

- Non-Executive