Operations Administration Coordinator

**Drive operational excellence. Lead critical administration. Empower a high-performing national team.**

We’re seeking an organised, proactive and people-focused **Operations Administration Coordinator** to lead and optimise the administrative functions that keep our Operations Team running at peak performance. This role is central to ensuring seamless coordination across departments, maintaining high-quality operational processes, and enabling senior leaders and frontline teams to deliver exceptional results.

If you thrive in a fast-paced environment, love creating order from complexity, and enjoy supporting others to excel - this is the role for you.

**Joining the Total Tools Family**

At Total Tools & Hardware Group, we’re more than just a group of hardware and tool retailers - we’re a national network helping build stronger communities. Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, franchisees and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job - big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

**Key Responsibilities**

**Operational & Administrative Support**

- Provide executive-level support to senior leaders, including diary, travel and correspondence management.
- Lead and support team onboarding, coordination and workflow optimisation.
- Maintain and improve SOPs, registers and operational documentation.

**Internal Communications**

- Deliver communication plans, newsletters and leadership updates across the organisation.
- Facilitate two-way communication channels, support change messaging and run National Support Office inductions.

**Digital Platform Management**

- Manage and optimise SharePoint sites, document libraries and permissions.
- Oversee Yammer content, engagement and digital communication tools.

**Resources, Compliance & Admin**

- Assist in operational fleet vehicle coordination, expenses, invoices and travel arrangements.

**Projects, Events & Crisis Support**

- Coordinate projects, supplier meetings, internal events and office tours.

**Continuous Improvement**

- Analyse engagement data and recommend communication improvements.
- Develop feedback tools to enhance messaging and reach.

**About You - Knowledge & Qualifications**

**Operational Excellence**

- Demonstrated success managing administrative systems, workflows and resources in fast-paced, multi-site environments.
- Skilled in SOP development, document control and process optimisation.

**Business & Commercial Acumen**

- Strong understanding of how operations connect to broader business goals, including cost control, compliance and service delivery.
- Experience supporting senior leaders and contributing to strategic initiatives.

**Communication & Stakeholder Engagement**

- Advanced written and verbal communication skills.
- Able to craft clear messaging, lead internal communication plans and engage with stakeholders at all levels.

**Technology & Systems Proficiency**

- Confident user of Microsoft 365 (Word, Excel, PowerPoint, Outlook, SharePoint) and business platforms (ERP, CRM, HRIS).
- Experience managing digital communication tools, including SharePoint and Yammer.

**Experience**

- Experience in retail, franchise or multi-location business models.
- Exposure to change management or continuous improvement initiatives.
- Experience with SharePoint or similar workflow/document management platforms.
- Comfortable working with C-suite executives and in fast-paced, high-growth environments.

**What's On Offer**

️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

- ️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)

Mental Health: Gold accreditation by Mental Health Australia

INHT #LI-KB1