Responsible Gambling Officer

**About the Role**

Join our dynamic and highly-regarded Responsible Gambling (RG) team where you'll take charge of analysing customer transactions and account activity to detect any red flags of potentially harmful gambling practices. We're on a mission to ensure that each and every user stays within their financial limits and enjoys the top-notch service they deserve. Don't miss out on the chance to make a real difference in promoting responsible gaming

**About Entain**

At Entain Australia, the customer is at the centre of everything we do. We think differently about opportunities and thrive on innovation for our customers. To do this, we invest in the best talent to deliver our ambitions.

Our vision is to be the world leader in sports wagering, gaming, and venue entertainment. We are creating exciting and trusted experiences for our customers and revolutionising the wagering and entertainment space as we go. We’re experts in safer gambling and the company that is at the forefront of responsibility.

**What you’ll do**
- Compiling source-of-funds checks through liaising with internal stakeholders such as our ACM and BDM teams.
- Undertake ongoing customer due diligence checks and transaction monitoring.
- Providing support for responsible gambling-related queries.
- Interacting with customers displaying signs of problem gambling.
- Assessment of customer accounts and self-exclusions.
- Point of contact for distressed customers and or family and offer support.
- Work closely with the Risk, Trading, and Client services teams.

**Who we are looking for**
- Ability to manage and deal with sensitive information in a highly confidential manner.
- Ability to be empathetic and understanding of various clients’ personal situations.
- Capacity to build rapport with customers and stakeholders.
- the ability and passion to be empathetic to clients
- Excellent attention to detail and the ability to be analytical.
- Motivated, innovative, and have a good work ethic.
- Tech-savvy with an understanding of basic IT concepts.

**Bonus Points**:

- Knowledge of the wagering industry and/or Entain’s systems and processes would be advantageous.
- Preferred understanding or prior experience with Responsible Gambling and/or working with persons affected by addiction.

**Why Entain**
- A hybrid working environment with days in the office and WFH.
- 6 weeks of Annual Leave.
- Up to 12 weeks of Paid Parental leave.
- Heavily subsidised gym memberships and other paid-for services as part of our wellness calendar.
- Free onsite barista and fully stocked fridge and pantry for breakfast and lunch.
- Extensive learning and development programs so you can expand your expertise.
- Company-wide events to recognise and celebrate the great work of our team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to free and discounted tickets to sporting and racing events.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.
- This role will require in-office days to be Mondays or Tuesdays, the remaining can be from home. Please note, a requirement for the first week is to be with us for face-to-face training._