Aps4 Revenue Management Support Officer

2 weeks ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS4 Revenue Management Support Officer on a contract for 2 x 6 months, from commencement.

**Position Overview**

**Duties & Responsibilities**:

- Complete activities as directed in support of the Department’s schedule of fees and charges and cost recovery model.
- Support team leaders with preparation and issuance of annual charge invoices.
- Complete payment receipt management activities as directed including assisting with receipting payments on a daily basis.
- Complete account management activities as directed including a range of financial processing functions such as preparing account credits and refunds.
- Complete debt management activities as directed including recording requests for payment by instalment plans and supporting team leaders to prepare to issue cancellations for non-payment of annual charges.
- Triage and respond to, standard and less complex internal and external stakeholder enquiries and identify issues for escalation.
- Investigate, resolve and respond to standard and less complex internal and external stakeholder enquiries and identify issues for escalation to team leaders.
- Issue monthly statements of account and complete system-based reconciliations.
- Contribute towards identifying and implementing business process and system improvements.
- Provide surge support during peak periods of workload in both the labour hire and revenue management streams.
- Actively develop effective relationships with internal and external stakeholders.
- Contribute towards regular review of standard operating procedures to maintain relevance, efficiency and accuracy.
- Provide regular and relevant contributions to team meetings, section goals and broader organisational objectives by undertaking extracurricular projects and tasks as required.

**Mandatory requirements**:

- Demonstrated experience in a financial operations team, such as Accounts receivable or Accounts Payable function
- Demonstrated customer service experience and commitment to providing high-level responsive and professional support.
- Strong analytical and problem resolution skills

**Desirable**:

- Experience in, and working knowledge of, Government’s financial management framework including debt management

**Eligibility Requirements**:

- Australian Citizenship is essential (this is a Department requirement)

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