Learning and Development Officer

Position Description
Central Highlands Water
- Integrity _
- Teamwork _
- Leadership _
- Care_**_
- **

**Learning & Development Officer**

**Title **Learning and Development Officer

**Classification **Level, Central Highlands Water Enterprise Agreement

**Team, unit **Organisational Development

**Division **People, Safety & Culture

**Work location **Learmonth Road, Ballarat

**Employment type **Up to Full-time.

Flexible options available: part-time work, full-time, purchased leave, varied start

and finish times, working from alternative locations and -day fortnight

**Position reports to **Manager Organisational Development

**Our Values**

Our vision: _Our Water - Our Customers - Healthy Living _

Our mission: _Together, we provide quality water and wastewater services, safely, efficiently and sustainably to _
- communities in the Central Highlands Region _

Our values: _Integrity Teamwork Leadership Care**Organisational Environment**

At CHW ‘_Safety is Everyone’s Priority_. We are committed to the safety of our people, customers and the community
we serve and we have a zero tolerance towards harassment or violence within the workplace.

We have an inclusive workplace that embraces diversity and difference. We believe all jobs can be worked flexibly
from varied cultural backgrounds.

We encourage employees’ continuous professional development. Employees are supported in keeping abreast of
current industry best practice and are encouraged to take an active personal interest in staying informed of
professional practices, standards and latest trends.

We believe that everyone has the capability to show leadership, regardless of their formal level of authority. We
expect all team members to focus their efforts on developing and displaying the leadership behaviours defined in our
Leadership Capability Framework. We have a commitment to enhancing our leadership maturity across the whole
business, through our internal Personal Leadership Program, Learn Lead Grow (LLG), and focussing on Leading
Self, Leading People and Leading the Organisation.

**Purpose**

This position forms part of the People, Culture and Safety (PC&S) team and partners with the business to deliver on
the objectives of facilitating a collaborative, safe, happy and fair workplace that maximises the potential of our people.

The Learning and Development Officer is responsible for the administration and coordination of our learning and

development programs and systems and works across the PC&S team, and for supporting the Learning and

Development specialist and Manager Organisational Development to enhance CHW’s learning culture and capability.

**Key Duties/Responsibilities**
- Coordinate the delivery of mandatory learning and development requirements across the organisation

ensuring effective (and automated) enrolment, record keeping processes and training registers.
- Liaise with internal and external stakeholders for training, planning and delivery of the annual corporate

training calendar that will support CHW to achieve operational and compliance requirements.
- Partner with the Learning & Development Specialist to design, develop and implement training and

development programs in order to support CHW’s business goals, desired skills and behaviours.
- Contribute to the development and improvement of the learning and development function.
- Support the effective implementation of CHW’s Graduate, Apprenticeship, Trainee, Intern framework as

required.
- Administer the CHW Learning Management system (ELMO) including training and performance

management modules.
- Coordinate the quarterly Corporate Induction Program, including ongoing enhancement to the program

based on stakeholder feedback
- Monitor CHW’s learning and development operating budgets and associated activities and work with the

Manager Organisational Development and L&D specialist, to develop the yearly budget.
- Work closely with the Learning and Development Specialist to evaluate training programs, systems and

materials, and make recommendations for improvements and efficiencies in order to support CHW’s
business goals, desired skills and behaviours.
- Partner with managers to provide high quality advice and support for the development of people in teams.
- Contribute to the analysis and creation of reports highlighting learning and development activities and

initiatives (as required).
- Contribute to onboarding new employees, including liaising with them to ensure all relevant new starter

modules are received and completed.
- Be autonomous and self-motivated, and actively seek out continuous improvement opportunities.
- Other duties as directed.

**. Authority and Accountability**
- Responsible for the efficient and effective performance of all duties and key responsibility areas within

the role.
- Responsible for providing a professional and positive point of contact to CHW employees and customers

in relation to all learning and development m