Learning and Development Coordinator

About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

The Learning and Development Coordinator is responsible for the development and facilitation of organisational learning activities within the WoVG Contact Centre. This includes the induction program, coordination and facilitation of training, identifying trends through quality assessment and recommending appropriate learning solutions.

The role of the Learning and Development Coordinator is to enhance the delivery of frontline services and plays a role in the implementation of the Branch Plan.

The Learning and Development Coordinator will develop and implement learning strategies in response to new processes and updates to legislation, as well as any trends identified that will benefit from upskilling and large-scale refresher training. The learning and Development Coordinator will also assist with the creation and delivery of learning materials for new programs of work as required, which requires working closely with external stakeholder to ensure smooth transition on new work type into the WoVG CC.

In this role, the Learning and Development Coordinator will be required to work closely with the Quality Manager to review, identify trend analysis and report on learning outcomes and ongoing assessments.

Key Accountabilities include

• Develop, facilitate, and assess training programs to meet operational needs
• Review training after completion and analyse trends in performance to measure success
• Prepare and review materials and maintaining records on relevant knowledge and training platforms
• Manage and contribute to various projects. This requires planning, scoping, facilitating, and managing learning projects through to implementation using contemporary instructional design methodologies.

About you

To be considered for the role, you must be able to demonstrate:

• A working understanding of Adult Learning principles.
• Demonstrated ability to design, facilitate and evaluate learning and development activities.
• Demonstrated ability to plan, scope and manage learning and development projects.
• Experience creating and implementing e- learn and competency assessments
• Intermediate MS Office and LMS skills are required.
• Demonstrated strong communication, literacy, numerical, and analytical skills

Other requirements

• Cert IV in Training and Assessment (highly desirable) or extensive experience in a similar role
• Qualifications or equivalent experience in training within a customer service or a regulatory environment is desirable.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

How to apply

Apply before the advertised closing date 11:59pm on Wednesday, 15 October 2025. All applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.