Information Support Officer

Location: Ballarat Central, VIC, AU, 3350

**Department of Health / Grampians Health**

**4 x fixed term full time positions - 76 hrs per fortnight**

**HS33 ($51.95 per hour)**

**_Are you someone with advanced computer skills and confident in teaching others how to use systems?_**

**_Are you comfortable working independantly and at home?_**

**_Are you customer focused and driven?_**

**About the Role**

Information Support Officers (ISO) work within a small team to provide technical system advice and support for health and education sector stakeholders across Victoria on using Placeright to plan, manage, collect and report on student placements.

Placeright is a secure, web-based information system that provides a standard, consistent and secure system for managing student placements between placement providers (i.e. health services) and their education provider partners (i.e. university, TAFE). Funded by the Department of Health, the ISO role reports to the Placeright Manager and works as part of a small team to support users at all 88 Victorian Public health services and 86 education providers.

As an ISO, you will have broad responsibility for the provision of support, advice and training using Placeright and related training and development resources to ensure government policies for the health workforce are supported.

Working from home is fully supported for this role.

**Key Responsibilities**
- Provide advice and support to health and human services stakeholders on workforce programs and initiatives.
- Promote collaboration and integration across departmental programs and workforce initiatives.
- Support student placement stakeholders with tools like Placeright, reporting, resources, and guidance.
- Assist in planning, delivering, and monitoring key workforce projects and initiatives.
- Maintain accurate records, manage risks, and contribute to reports, briefings, and strategic advice.
- Uphold confidentiality, safety, and compliance standards while working with autonomy and professionalism.

**Skills & Experience**
- Quickly learns new systems (e.g. Placeright), provides remote support, and solves software issues.
- Delivers clear written and verbal messages tailored to the audience; welcomes feedback.
- Gathers facts, explores issues from different angles, and proposes practical solutions.
- Actively meets stakeholder needs, improves service quality, and pays attention to detail.
- Works collaboratively, respects different working styles, and helps resolve conflict.
- Undergoes required police checks; experience with Placeright and understanding of student placement and data systems is highly valued.

**Interested?**

if you wish to discuss the role prior to applying, contact **Emily Brady, Information Support Officer** on (03) 9500 6779 for a confidential discussion.
- If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying_

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Culture & Benefits**

Flexible work arrangements and purchase leave opportunitie
- s Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holiday
- s Access to Staff Fitness programStaff rewards and recognition program
- s

**Ballarat Region**

**Diversity and Inclusion**

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.