General Manager, Global Franchise

**REPORTING INTO: CEO**

**About The Company**

Exciting, new to market, global retail brand launch. This business designs, produces, and sells stylish, seasonal pieces alongside vibrant, contemporary essentials for everyday use, with a strong emphasis on sustainability. The franchise currently operates in 37 countries with nearly 1,000 stores and has ambitious global growth plans, including a rapid expansion in Australia. Due to contractual obligations, we cannot reveal the name of the company but this will be released on Monday 9th September 2024.

**Job Purpose**

The General Manager for the Australian franchise market will have full P/L responsibility in the local market. This role will lead and have overall responsibility for all local functions including Retail, Commercial, Business Controlling, Marketing and Visual Merchandising with the aim of delivering improved store sales and growing the new concept in the market. The General Manager will also ensure consistent alignment on business plan, performance, operation, and execution of the global concept with the Regional Director.

The General Manager will ultimately work to continuously build the global brand in the local market through excellent retail operations, commercial excellence and marketing communication whilst achieving agreed business plan and financial goals.

The company has strong values, and works hard to create an environment which is supportive, inclusive, and collaborative at all levels. The General Manager must drive, develop, and nurture a strong and living culture, enhancing the brand's DNA both in our stores and amongst the administrative staff, in a way that colleagues enjoy working for the business and customers have a great experience.

**Duties and responsibilities**
- Oversee and lead the local market day-to-day operations, including managing employees, budgets and resources.
- Ability to set and deliver detailed annual business plan in accordance with 5-yr. business plan and global concept standards. Including creating positive LFL, opening new stores, developing and leading efficient and profitable retail operations.
- Create, keep, and maintain financial budgets, as well as make projections based on current performance. Need to be confident in using standard financial acumen.
- Design organisational blueprint and define split of roles and responsibilities for Core team vs. shared service resources within franchise partner organisation and external vendors.
- Hiring and coaching local team members according to defined organisational blueprint.
- Optimise cost spend and maximize revenue.
- Monitoring market and industry trends to determine business opportunities and challenges.
- Analysing accounting and financial data.
- Strong commercial and visionary leadership skills are a must, and your ethics and principles must be in line with the company core values.
- Strong coaching and mentoring skills, and you take pride in sharing and developing your leadership.
- Regularly mentor, coach and support local managers towards maximum performance.
- Evaluating employee performance and productivity.
- A strong communicator and you take a genuine interest in people.

**Core skills**
- Proven and strong retail experience with P/L responsibility at a senior level. Extensive retail business experience, preferably more than 10 years.
- Strong operational as well as strategic skills. Able to set direction, priorities, and goals.
- Proven track record in creating high commercial performance with understanding for building and growing a business, as well as understanding the main KPIs to constantly improve sales.
- Ideally comes from a high-volume retailer, such as but not limited to food, fashion, or variety retailer.
- Experience in high volume retail operations, logistics and forecasting are required.

**Personal Characteristics**
- Flexible and pragmatic attitude
- Ability to connect, build relations and communicate effectively across cultures.
- Ability to engage, motivate and mobilize teams based on different locations.
- Hungry and ambitious and possess strong strategic and implementation talents.
- Great organisational skills and ability to perform and adapt to a high demand, time-sensitive, fast-paced changing environment.

**Salary**:$180k - $200k + Super + Bonus

**Job Types**: Full-time, Permanent

Pay: $180,000.00 - $200,000.00 per year

Work Location: In person