Franchise Performance Coordinator

• Exciting opportunity to support the Legal team for Australia's leader in fitness franchising
• Certified Great Place To Work For company
• Hybrid flexible work style
• Contribute to a growing business that changes people's lives for the better

Who we are:

Anytime Fitness has taken the Australian franchise sector by storm over the last 17 years and now boasts a portfolio of over 585 gyms and more than 730,000 members nationally, making it the largest gym network in the country. We are driven by a clear purpose: to inspire healthier lives. Our dynamic, fast-paced team plays a vital role in motivating and empowering Australians to live healthier every day.

Position Overview:

The Franchise Performance Coordinator plays a vital enabling role within the Franchise Performance team, providing dedicated support to the Head of Franchise Performance, as well as other key roles. This position is designed to enhance team effectiveness through administration and coordination of projects and initiatives and day-to-day operational assistance. The Franchise Performance Coordinator ensures the team can deliver high-quality support to our franchisees and drive operational excellence across the network. This is a dynamic, hybrid role suited to an energetic, highly organised and proactive individual with strong attention to detail and an eagerness to learn. The role contributes directly to the success of our Anytime Fitness brand and franchise network by creating efficiencies and supporting process improvements.

Key Responsibilities include:

Team & Operational Support

• Provide administrative and operational assistance to the Head of Franchise Performance, National Franchise Performance Manager and Strategic Business Partner
• Support scheduling, meeting coordination, and preparation of team materials
• Assist with documentation and maintaining team resources e.g. business reviews, reports, club audits

Process Improvement

• Support the development, documentation, and refinement of team processes such as monthly performance emails
• Identify opportunities to streamline workflows and reduce duplication
• Assist in embedding new processes within the team to improve effectiveness

Stakeholder Engagement

• Provide operational updates to the team and broader business
• Assist with maintaining and updating reporting, dashboards, and other team systems
• Liaise with other departments (e.g. IT, Central Operations, Compliance) when system issues or updates are required

Other

• Ad hoc projects and responsibilities as assigned
• Demonstrate commitment to living our Anytime Fitness values: Own It, See It, Feel It, Do It & Together

Experience and About You:

• Currently undertaking or recently completed tertiary studies in Business, Project Management, or a related field (preferred but not essential)
• Prior experience in administration, coordination, or systems support advantageous
• Demonstrated passion for the health, fitness, and wellness industry
• A strong interest in franchising and business operations is highly regarded
• Excellent organisational and coordination skills, with the ability to manage multiple tasks and priorities effectively
• Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with CRM systems or reporting platforms is a plus
• Experience using project management tools such as Asana is desirable
• Strong written and verbal communication skills
• Proactive and resourceful, with solid problem-solving capabilities
• Able to work both independently and as part of a collaborative team
• High attention to detail and a commitment to producing high-quality work
• Enthusiastic and adaptable, with a willingness to learn in a fast-paced environment

The Perks:

We practice what we preach You will be supported every day to live an active and healthy lifestyle, in a fun and passionate working environment:

• Hybrid and flexible style of working
• Free AF gym membership
• A day of birthday leave, wellness day of leave and $250 wellness voucher each year
• Holistic Wellness Calendar of events and resources based on our 6 pillars of wellness
• Access to free, professional, and confidential counselling via our Employee Assistance Program (EAP)
• Access to our platform for ongoing learning and development opportunities
• Crows Nest location and more

Why work with us:

We are proud to be a Certified Great Place To Work company with a high-trust, positive workplace culture:

• Opportunity to make a significant impact and contribute to the success of a growing company
• Collaborative and supportive work environment
• Competitive compensation and benefits package, including opportunities for professional development and advancement
• Commitment to work-life balance and flexibility

How to Apply:

• If you're passionate about supporting our operations in a purpose-driven environment, join a people-first team where your attention to detail and dedication help shape a thriving franchise network
• Apply now with your resume and cover letter detailing your relevant experience and why you are the perfect fit for this role
• Anytime Fitness is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected
• We thank you in advance for your interest in this position, however, only shortlisted candidates will be contacted for an interview

Your application may be subject to pre-employment checks including but not limited to reference checks, a Police check, a Working with Children Check (WWCC), and verification of your right to work in Australia. Strictly no recruitment agencies please.

Role Type

Contract
• Full-time
• Entry Level

Company Overview

At our Anytime Fitness Australia Support Office, we're committed to inspiring healthier lives through our health and wellness brand: Anytime Fitness. We're devoted to nurturing successful, accomplished people across our team. We help talented people thrive, giving them ample opportunity to develop and grow. That includes everyone from, our dedicated Support Office team, to our franchisees, and their teams across the nation. We are certified as a Great Place to Work If you have drive and ambition to succeed, and you share our passion for health and wellness, we'd love to hear from you.