Application Support Officer

2 days ago

New Lambton Heights, Australia NSW Health Pathology Full time

**Employment Type**: Temporary Full Time up to June 2026 with potential availability of ongoing employment
**Position Classification**: Health Manager Level 1
**Remuneration**: $84,436.00 - $112,331.00 per annum plus superannuation
**Hours Per Week**: 38
**Requisition ID**: REQ568995

**Location**:Royal North Shore Hospital or John Hunter Hospital

**Application close**: 12th May 2025 - 11:59pm

**About the opportunity**

We operate more than 60 laboratories and around 200 collection centres across NSW and conduct over 60 million tests per annum. Our network of pathologists are supported by scientists, technicians and support staff who quickly and accurately assess samples so clinical teams can make the best possible treatment decisions for patients. We encourage our staff to be involved in research and innovation opportunities to help create safer, healthier communities. Our Forensic & Analytical Science Service provides independent, objective analysis to the NSW criminal and coronial justice system.

Being part of NSW Health Pathology means you're helping create better health and justice systems every day.

**What we can offer you**
- Accrued Days Off in addition to Annual Leave
- Generous salary packaging options and other fringe benefits
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training with RTO My Health Learning

**What you’ll be doing**
- Management of the core build for Pathology within the LIS
- Identify and resolve policy and process implications as a result of the implementation/changes in the Laboratory Information System (LIS) across multiple areas undertaking Requisition Data Entry and Pre-Analytical processing.
- Provide support the Managers responsible for undertaking Requisition Data Entry and Pre-Analytical processing to continue to maximise workflow efficiencies.
- Management of record issues including but not limited to billing and patient encounters.
- Experience as a member of a pathology end-user department and/or a solid understanding of diagnostic laboratory processes and workflows in relation to Core build (user accounts, locations, wards), Pre-Analytical workflow, and Medicare and Non-Medicare billing.
- Demonstrated ability to analyse, investigate and resolve issues in liaison with internal and external stakeholders and customers.
- Demonstrated ability to analyse and present data for review and action using MS Excel.
- Demonstrated ability to work both in a team and individually.
- Efficient, effective planning and use of own time in the setting of priorities to achieve set objectives with the resources available and within set time frames, including experience in delivering to project milestones.
- Demonstrated experience in balancing complex and multiple issues whilst maintaining quality around core work.

**Need more information?**

**New to NSW Health Pathology?**

**Talent Pool**

**Our Commitment to Diversity and Inclusion**

NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

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