Patient Support Officer

Your support keeps our team – and our patients' hearts – running smoothly

Employment Type: Permanent Part Time

Position Classification: Administration Officer Level 2

Remuneration: $64, $66, % Super + Salary Packaging

Hours Per Week: 16

Requisition ID: REQ617104

Closing Date: Monday 17th November

Location: John Hunter Hospital | Awabakal Land

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About Our Role:

As the front face of the Coronary Care Unit, you will be the first point of contact for patients, visitors, and staff. You will work closely with a multidisciplinary team of doctors, nurses, allied health professionals, and another administration officer to ensure the smooth operation of the unit.

At John Hunter Hospital, you'll be part of a dedicated and supportive team committed to delivering high-quality patient care. You'll enjoy working in a fast-paced environment where your contribution makes a real difference every day.

Your responsibilities will include:

• Greeting and assisting patients, families, and visitors
• Answering phones and responding to enquiries
• Managing admissions, discharges, and patient transport
• Preparing and distributing daily reports
• Ordering supplies and maintaining records and filing systems
• Providing general administrative support to the team

About You:

We are looking for someone who is:

• A self-starter with the ability to work autonomously and as part of a team
• Highly organised with strong attention to detail
• Able to adapt quickly to changing priorities in a busy hospital environment
• A clear and confident communicator with excellent interpersonal skills
• Proficient in administrative systems and comfortable using hospital software (experience in a healthcare setting desirable)

Benefits:

• Sustainable Healthcare: Together towards zero
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members

Additional Information:

• An eligibility list will be created for future temporary part time vacancies.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Sonya Benson on

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD- for confidential support to ensure an equitable, barrier-free application process.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or

Hunter New England Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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