IT Support Officer

1 day ago

New Lambton, New South Wales, Australia Gasweld Pty Ltd Full time $60,000 - $90,000 per year

Gasweld Tools have an opportunity available for an IT Support Officer to join our team.

This is a full time position, based at our Head Office in Lambton.

Key responsibilities include, but not limited to:

  • Providing technical support to end-users on various software or hard infrastructure to resolve hardware, software, network and other IT related issues or queries.
  • Install, configure and maintain computer hardware, peripherals, software application and operating systems.
  • Maintain and implement cyber security and information security polices across the various IT system.
  • Administer user account and access permissions in various IT systems and manage the creation, modification and deactivation of user accounts as per established policies and procedures.
  • Collaborate with vendors and internal stakeholders to identify IT equipment and software requirements and assist with the procurement process by researching, evaluating and recommending suitable products or services.
  • Maintain inventory of IT assets, including hardware, software licenses and peripherals and track asset allocation through auditing processes.

Skills and Experience Required:

  • Strong knowledge of computer hardware, software application and operating systems.
  • Strong problem solving and analytical skills to identify and resolve technical issues efficiently.
  • Excellent verbal and written communication skills to effectively communicate with end users and provide clear instructions and technical guidance.
  • Attention to detail when troubleshooting technical issues and documenting support activities accurately ensuring that all problems are fully resolve and preventing potential errors or omissions.
  • Absolute confidentiality, professionalism, integrity and a commitment to data privacy and protection.
  • Ability to build a strong rapport across all levels of the business and to work well autonomously or in a team based environment.
  • A valid drivers license as travel to operational site will be a requirement for this role.

If you meet the above criteria and wish to join a local, family run business, please apply today.

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