Manager Quality Assurance

Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at

Your New Role
The Manager Quality Assurance manages a team of Quality Assurance Specialists and Analysts performing day-to-day quality checks and performance reporting across the Administration and Service Centre teams. The role is responsible for embedding the Quality Assurance framework and policies across the Member Engagement teams and includes monitoring of General Advice. In addition, you will be responsible for:

• Overseeing maintenance of data quality assurance routines and the production of performance reporting;
• Co-ordinating periodic audits in collaboration with the risk team, in addition to maintaining and governing the business rule catalogue;
• Providing strong leadership, support and coaching to the team that is consistent with Aware Super's values; and
• Empowering the team so they are accountable for their actions, are focused on meeting the member needs, and work with high professional standards and integrity at all times.

This role is a 12 month, full time contract position.

How do you exceed our expectations?

• The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
• Have strong working knowledge of superannuation and retirement rules and regulations and how they apply to superannuation administration and registry and peripheral systems;
• Working knowledge of registry systems capability, project methodologies and process improvement (highly desirable);
• Hold relevant tertiary qualification (e.g. Finance, Commerce, Business etc) or equivalent working experience;
• Have strong people leadership, coaching and people development skills;
• Have exceptional analytical, problem solving, reporting and data analysis skills;
• Display strong interpersonal skills with proven ability to build trust and collaboration across all levels;
• Be an ethical and customer centric decision maker that is built off innovative problem solving skills;
• Have resilience and proven ability to work under pressure in a changing work environment; and
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super:

• Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You'll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.