Customer Service Representative

2 weeks ago

Melbourne, Australia Inject Full time

Join an established Australian company with over 40 years of success.
- Amazing supportive culture with a high retention rate.
- Full-time role, regular working hours. No late nights or weekend work.

**About CDK Stone**

Across our 40-year history, we have been importing premium natural stone, high quality tools and equipment, and cutting-edge stone processing machinery. Providing total support to the stone industry, we have a team of technicians who install, maintain and repair this sophisticated machinery.

With a national presence and head office in Moorabbin, we are now looking for our next Customer Service Representative to join the team.

**Why You Want to Work Here**
- It is the culture and unprecedented support you will receive in this role that will excite you and keep you coming back for more. Within our existing close-knit team, you will enjoy the banter and laughs of a down to earth and friendly group, but also the backing from people who are never too busy to help out.
- We have a high retention rate across our three divisions, which is a testament to our culture of support and success. We place a strong emphasis on learning and development, which will enable you to grow both personally and professionally.
- Enjoy working regular Monday-Friday hours (7:30am-4pm), with no more weekend work or late nights.

**About You**
- Working as a Personal Secretary or Assistant, you may have provided administrative support for someone in Senior Management. However, you miss being able to work as part of a team, representing a company and working towards their vision.
- Part of this assistance involves scheduling and organising other people’s calendar as well as your own. You understand how to prioritise different tasks so that you can smoothly run a constantly changing schedule, demonstrating strong organisational and time management skills.
- You enjoy speaking to people over the phone and adopting a down-to-earth with approach your customers. You take the time to listen, seek to understand and empathise with customers so you can provide them with the solution to their problem or answer to their question.

**About the Role**

The goal for this position within the service department is to ensure the coordination of the end to end delivery of service requests from highly valued customers and remain the first point of contact.

You will add significant value by:

- Being the first point of contact for customers, promptly supporting them throughout their service request
- Investigating and understanding what possible issues are occurring with the machinery
- Accurately assess customer needs and log them into the CRM system
- Liaising with technicians and ensure they are fully supported and properly equipped for each sight visit
- Providing ongoing service updates to customers throughout the entire request
- Enjoying the satisfaction of solving the customers problem

**Selection Criteria**

To be considered for this exciting opportunity, all we require is that you have customer service experience.

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