Customer Service Representative

1 week ago

Melbourne, Victoria, Australia Bali Body Full time
Overview

Join the Glow: Customer Service Representative at Bali Body

Bali Body is a globally recognised tanning and skincare brand, created in tropical Bali and loved around the world. Our mission? To help people feel confident and glow from the inside out. With a strong digital presence and customers in over 150 countries, we're committed to providing exceptional service and an elevated customer experience.

We're looking for a motivated and beauty-obsessed Customer Service Representative to join our Brighton based team. If you have a passion for Self Tanning, thrive in fast paced environments, and love making people smile, we want to hear from you.

What You'll Be Doing

As a Customer Service Representative at Bali Body, you'll be the first point of contact for our global community of loyal customers. Using Gorgias, you'll respond to enquiries with care, speed and that signature Bali Body flair.

Key Responsibilities
  • Respond to customer enquiries via email, live chat and social media through the Gorgias platform
  • Assist with order issues, product questions, returns/exchanges, and shipping updates
  • Provide expert product advice and personalised recommendations
  • Collaborate with fulfilment, marketing and product teams to resolve issues and enhance customer experience
  • Identify and escalate any customer concerns or trends to the wider team
  • Maintain and update internal help desk articles and FAQs
  • Support customer-facing promotions, product launches and peak sales periods (e.g. Black Friday, Christmas, etc.)
  • At times act as personal assistant to the directors of the business
  • Assist in obtaining office supplies where needed
What You'll Bring
  • 1–2 years of experience in customer service, preferably in eCommerce or beauty
  • Familiarity with Gorgias (or similar customer support platforms)
  • Outstanding written communication skills with a warm, empathetic tone
  • Ability to multitask and manage time in a fast-paced digital environment
  • Strong problem-solving skills and a team-first attitude
  • A genuine love for beauty, skincare and helping people feel good
Why Work With Us?
  • Flexible working environment (four days in office, one WFH)
  • Be part of a fast-growing global brand
  • Friendly, vibrant team culture based in beautiful Brighton
  • Career growth and learning opportunities

Ready to glow with us?

Apply now and become part of the Bali Body team as we continue our mission to become the world's most loved Tanning brand.


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