Support Services Officer

Part time APS Level 3 opportunity
- Position available in Adelaide

**About the Team**

The Enforcement Branch is part of the Compliance and Enforcement Group (C&E), and is primarily responsible for investigating alleged breaches of the Fair Work Act 2009 and taking appropriate enforcement action in line with the Compliance and Enforcement Policy.

**About the Role**

**About the FWO**

The Fair Work Ombudsman (FWO) is an independent statutory office established by the Fair Work Act 2009 (Fair Work Act). Our functions outline the responsibilities we have as set by the Fair Work Act and other legislation to achieve our purpose:

- provide education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations
- promote and monitor compliance with workplace laws
- inquire into and investigate breaches of the Fair Work Act
- take appropriate enforcement action
- perform our statutory functions efficiently, effectively, economically and ethically.

**What our employees say about us**

We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing when surveyed against other APS agencies.

**What we offer you**

We provide a diverse, inclusive and supportive work environment with access to:

- Great training and development opportunities
- Generous leave and flexible working arrangements
- Our Employee Assistance Program (EAP), a free counselling service for you and your family
- A competitive salary, plus 15.4% superannuation
- Rewards and recognition initiatives

**We Value Diversity**

**Eligibility**
- To be eligible for employment with the FWO you must be an Australian citizen.

**Typical Duties**

The duties of this role include, however, are not limited to:

- Providing administrative support by assisting with the day to day operations of the Adelaide office.
- Undertaking reception duties.
- Assisting in the provision of building management services, including dealing with work order fault management via an external property services provider.
- Accurately maintain and use information databases including data entry and data retrieval tasks.
- Processing mail and courier items, including maintaining appropriate supplies.
- Assistance with fleet vehicle management (a current driver’s licence would be advantageous).
- Ordering, maintaining and reconciling office supplies.
- Invoicing and facilitating payment of accounts.
- Assistance with file management including maintenance of current archived filing system.
- Collating and presenting information using a range of computer systems including Microsoft Word and Excel.
- Drafting straightforward correspondence.
- Undertaking other duties as needed.

**What we are looking for**
- The ability to problem solve and find appropriate solutions.
- Extensive administration background.
- Excellent interpersonal skills and the ability to work harmoniously in a team environment.
- Demonstrated proficiency in the use of Microsoft Office Suite products and an ability to quickly learn new electronic processes and procedures.
- Excellent organisational skills with the ability to prioritise competing demands.
- Ability to work as part of a busy office within a geographically dispersed team.

**Selection Criteria**
- Sound administrative and organisational skills, including the ability to manage competing priorities in a busy office.
- Ability to acquire knowledge of policies and procedures relating to administrative duties.
- The ability to prepare and draft reports and correspondence with a high level of accuracy and attention to detail under supervision.
- Operate as an effective member of the team, share information with others and maintain professionalism and courtesy with all stakeholders.
- Demonstrated competency in Microsoft Office suite and the ability to acquire knowledge of new IT systems.

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