Customer Service Representative

1 week ago

Cockburn, Australia Westralian Pty Ltd Full time

We are looking for people who are passionate about delivering outstanding customer service. This position is focused to provide the highest quality of Customer Experience within the community.
- **Total 11 hours 3x a week**:

- **Mon 9.00am - 1.00pm, Sat 9.00am -1.00pm, Sun 2.00pm - 5.00pm**

**About you**

You will have exceptional people skills and thrive in a professional and customer centric environment. You will also have:

- Pleasant & welcoming personality with a high standard of personal presentation;
- Excellent communication skills, both written & verbal, with the ability to interact with people in a prompt & professional manner;
- Computer literacy with experience in Word, Excel & other Microsoft related programs;
- The ability to deliver customer focused solutions
- Strong time management skills;
- Good attention to detail
- A great ability to work both autonomously and be part of the team;
- Confident in problem solving & negotiating in sometimes ambiguous situations;
- Previous experience in Shopping Centre Customer Service or Hotel Concierge is highly desirable.
- Available and flexible to work rostered hours Monday to Sunday, which may include weekends, Thursday evenings, & some public holidays.

**About the opportunity**

You will be responsible for:

- Provide the highest outcomes in the customer experience to customers and retailers at the Centre;
- Maintain the ability to clearly explain directional information and tailor customer recommendations to current or seasonal offerings;
- Maintain customer service administration including but not limited to:
- Cash handling & gift card sales;
- Hiring out of customer equipment;
- Lost & found property;
- Transit information (bus, train & airport);
- Data entry & basic administration of Centre promotions, competitions
- Manage customer feedback.
- Investigating and resolving customer issues

**What we can offer you**
- Be part of a fun and diverse team
- Comprehensive paid training, plus on the job support and coaching
- Regular engagement events
- Supportive growth and development in your career

**Job Types**: Part-time, Permanent

**Salary**: $23.38 - $35.07 per hour

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Cockburn WA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- COVID Vaccination Certificate (preferred)

Work Authorisation:

- Australia (preferred)

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