Manager

**THE ROLE**

The Hub Manager is a strategic and operational leadership position in each Orange Door site.

The Orange Door team includes a combination of staff employed by Family Safety Victoria (FSV), Department of Families, Fairness and Housing (DFFH), Partner Agencies and Aboriginal Services. Within this context, the Hub Manager is responsible for managing the FSV staff in The Orange Door, including The Orange Door Support team and the Service System Navigator. The Hub Manager also provides day-to-day operational leadership and support to The Orange Door Team, including Team Leaders, Practitioners and Practice Leaders, noting they do not have line management responsibility for these workers.

Together with The Orange Door Team Leaders and Practice Leaders, the Hub Manager plays a key role in driving a culture of integrated practice and service delivery. They are responsible for providing oversight for the integrated The Orange Door network; driving strong and positive partnerships across The Orange Door network and broader system interface; establishing systems and processes that support integrated The Orange Door service delivery and supporting the delivery of high quality, safe and effective service responses to Victorians seeking support and services through The Orange Door.

**ACCOUNTABILITIES INCLUDE**
- Work with the Hub Leadership Group and other relevant local stakeholders and governance groups to lead and contribute to strategic planning for The Orange Door and oversee change management initiatives to develop The Orange Door in line with the Statewide Concept. Providing operational oversight and accountability for integrated service delivery across The Orange Door workforce by:

- Support service delivery and facility management, and ensuring that policies and procedures, standards and guidelines are understood and adhered to by The Orange Door workers
- Establish and monitor systems and procedures to support integrated service delivery, track progress and recognise actual and potential barriers, and find effective ways to deal with them
- Work with Team Leaders and Practice Leaders to identify and resolve operational and service delivery issues as they arise
- Manage FSV staff in The Orange Door, including The Orange Door Support team and the Service System Navigator and provide day-to-day support to The Orange Door Team Leaders, Practitioners and Practice Leaders
- Monitor and analyse client experience/satisfaction data
- Oversee facilities budget and brokerage budget management
- Ensure adherence to all Operational Guidance and the Hub Service Model and the Integrated Practice Framework
- Manage processes and procedures as they relate to The Orange Door, including complaints management and resolution processes; critical incident management and reporting; dispute resolution management and resolution processes and monitoring conflicts of interest and disclosures.
- Provide effective leadership and operational management of The Orange Door team by:

- Modelling integrated approaches and behaviours integral to ethical service delivery and practice
- Creating a culture of shared leadership across all elements of The Orange Door service delivery
- Modelling behaviours integral to effective people management
- Working closely with supervisors of staff in Partner Agencies, DFFH, and Aboriginal services
- Liaising with Family Safety Victoria, DFFH, Partner Agencies and Aboriginal services on workforce planning, including vacancy management
- Co-working, co-managing and providing daily leadership and support for staff, and providing practitioners with relevant information and access to systems to support safe and effective integrated service delivery.
- Provide sound judgement and authoritative advice on risks, priorities and operational matters for consideration by the Hub Leadership Group and FSV.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.