IT Manager

**Requirements**:
IT Systems Management
- Develop, implement and continuously improve IT strategy to align with global business objectives
- Oversee the entire IT infrastructure, including network, hardware, software, and cybersecurity measures, ensuring reliability and security across all regions.
- Oversee the administration and management of the Microsoft 365 estate including, including Exchange, Teams, SharePoint, and OneDrive.
- Oversee the deployment and management of MS Intune for device and endpoint security.
- Proactively monitor and maintain the infrastructure, ensuring reliability, adequate back-up / fail safe measures, mínimal disruption to business operations, optimal performance and security.
- Troubleshoot and resolve hardware, software, and network issues effectively and promptly.

Systems Support
- Manage and maintain SharePoint sites, ensuring accessibility and efficiency.
- Support and manage Eku Systems ensuring data accessibility, accuracy, and security.

Policies and Procedures Development
- Draft, implement, and update IT policies, procedures, and guidelines
- Ensure compliance with EKU standards and data protection regulations.
- Conduct regular reviews of IT documentation and processes to identify areas for improvement.

Training and User Support
- Design and deliver IT training sessions to improve staff proficiency in IT tools and systems.
- Develop user-friendly guides and resources to facilitate learning and IT adoption.
- Provide hands-on technical support for escalated IT issues and other business-critical tools.

IT Service Delivery and Project Support
- Establish, document and manage a robust IT support framework to ensure efficient resolution of issues, incidents, service requests and BCP.
- Act as the primary liaison with outsourced IT service providers, ensuring compliance with SLAs and driving performance improvements including internal audits.
- Implement a continuous feedback loop to address recurring IT issues and enhance service quality.
- Assist in planning and executing IT projects, such as system upgrades, data migrations, and new tool implementations.
- Coordinate with vendors and service providers to ensure timely and successful project delivery.
- Track and report project progress and outcomes to relevant stakeholders.

Cybersecurity and Compliance
- Monitor security measures to protect Eku data and systems.
- Conduct regular cybersecurity awareness training for staff.

Business Tool Support
- Provide support for other IT tools and systems used within the business.
- Collaborate with departments to understand their IT needs and recommend solutions.

Governance, Risk, and Compliance:

- Working with the Head of IT, establish IT governance frameworks that assure the alignment of IT strategy with business goals while meeting regulatory and compliance requirement and expectations.
- Conduct thorough risk assessments and develop proactive mitigation strategies related to IT initiatives and systems.
- Stay updated on compliance standards and industry regulations, ensuring that all IT operations adhere to best practices.

Project Management Excellence:

- Lead both small & large-scale IT projects, managing all aspects including planning, execution, and resource management, working across the business and with any outsourced providers.
- Collaborate with cross-functional teams to define project scope, goals, deliverables, and timelines.
- Develop comprehensive project documentation, including regular status reports and post-implementation reviews to the Head of IT and the IT Steering Committee as appropriate.

Key Competencies:

- Technical Proficiency:

- Strong understanding of IT systems, including Microsoft 365, MS Intune, SharePoint etc.
- Competency in managing network infrastructure and resolving hardware, software, and network issues.
- Ability to analyse and resolve technical issues on Windows OS (Laptops), IOS devices (iPhones), teleconference equipment and programs.
- Proactive in identifying and implementing technological improvements.
- Capable of managing multiple tasks and priorities in a dynamic environment.
- Problem-Solving and Critical Thinking:

- Proactive approach to troubleshooting and resolving IT issues efficiently.
- Strong analytical skills to identify gaps in processes and recommend improvements.
- Committed to continuous learning and professional development.
- Project Management:

- Organisational skills to assist in planning and execute IT projects
- Ability to collaborate effectively with vendors, service providers, and internal stakeholders.
- Cybersecurity:

- Understanding of IT and OT cyber security risks, standards and compliance requirements
- Attention to detail in implementing and monitoring security measures to protect sensitive data.
- Ability to conduct engaging cybersecurity awareness training and promote best practices
- Collaboration and Adaptability:

- Strong interpersonal skills to collaborate with cross-functional teams