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Head of Procurement and Contract Management
2 weeks ago
**Our Story**
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.
Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’
**Your opportunity**
We are looking for an experienced Procurement and Contracts Management leader to join our Customer Experience (CX) Operations team. As the **Head of Procurement and Contract Management **, you will be responsible for the end-to-end procurement and contract management of all key CX contractors and suppliers. This role is critical to ensuring centre teams can deliver operational excellence aligned with customer and business priorities. In this role, you will be responsible for supporting our internal Facilities Management and Operations teams while ensuring compliance with executed contracts to deliver the best outcomes for the business.
Key Responsibilities:
- Lead and manage National Procurement and Contracts teams
- Develop, prioritise and execute the CX procurement plan in line with business priorities, advising on key risks and opportunities and delivering over $200M p.a. of contracted services supporting all Scentre Group assets
- Own and drive the development, implementation and governance of contract management processes in line with Scentre Group standard policies to obtain the optimum risk and commercial outcomes for Scentre Group
- Ensure all contracts approved as per the Authority Matrix and Delegated Financial Authority, working within commercial requirements and providing input into long-term financial plans
- Review contract performance and delivery tools/frameworks (enhancing and managing the Tender Letting Schedule, KPI reporting, Asset systems etc.)
- Conduct supplier audits covering financial, subcontractor, and wages where required
- Directly manage contractual escalations and disputes, including items such as contract breaches, terminations, renewals, extensions, and change in entities/ownership, etc.
- Implement innovative solutions to improve key contract service delivery and identify risk/commercial opportunities in line with Responsible Business objectives
**What will set you apart from the rest?**
- Bachelor's degree in Business Administration, Procurement or related field
- 10+ years of experience in procurement and contracts management in property/operations
- Proven track record of developing and implementing contract management and procurement strategies
- Strong leadership skills and ability to manage high-performing teams and external stakeholders
- Excellent communication, negotiation, and relationship-building skills
- Knowledge of legal and risk management
- Ability to analyse and report on data to inform procurement priorities
**What sets us apart from the rest?**
- A collaborative, welcoming, inclusive and supportive culture
- Gender-neutral parental leave - 18 weeks paid with no qualifying period.
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross-skill and develop working with over 70 different professions within the team.
Our diverse and inclusive workforce is not only something we’re proud of but something we’re committed to. We encourage and support our people to bring their ‘whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.
