Customer Service Team Member

4 days ago

Silverwater, Australia Solutions Personnel Full time

An international Food manufacturing company have an opening in their friendly customer service team
- Polite
- Good communicators
- Good on telephone
- Good with computers
- Strong Communications Skills
- Must be legally entitled to work full time without any restrictions
- Understand and communicate features and benefits of products

**Job requirements**
- Support back of house and front of house departments
- Process all orders
- Identify areas of concern, opportunities or important feedback and communicate to manager
- Manage, document and resolve all customer enquiries / issues
- Perform outgoing calls to allocated customer portfolios in order to build relationships, introduce new products and grow sales
- Support sales objectives by communicating company’s promotional plan
- Check inventory for stock, support
- Prepare and process credit notes
- Process payments
- Back orders
- Accounts payable / receivable and enquiries
- Input accurate and relevant records into customer database
- Any other duties required within reason
- Call outs when reps on leave etc.
- Contracts/correspondence
- Filing
- Liaising regarding customers deliveries
- Bookings as required
- Comply with all Company policies, WHS and Quality procedures.
- Liaising regarding stock/incoming goods
- Order/picking IT issues
- Process credit claims

Also support the Export Coordinator on a day to day basis with the following support but not limited to:

- Receiving and preparation of export orders from Customers
- Liaise with the production department in the manufacturing of export orders.
- Prepare export documentation, including the legalization of export document
- All other responsibilities required to give Customer Service Support to all export accounts.

**Attributes**
- Demonstrated quality customer service, negotiation and communication skills
- Proven skills in relationship management, call center customer service and achieving targets
- Focused on driving positive outcomes for both the customer and the business
- Motivated by positive customer relationships, sales success, training and development
- Thrive in a fast-paced environment
- Enjoy contributing to a dynamic team
- Computer knowledge
- Ability to multi-task and meet deadlines
- Strong attention to detail
- Advanced listening, written and verbal communication skills
- Empathetic and solution focused
- Can do and willing attitude
- Previous experience within food, service or manufacturing industry recommended

**Pay**:
62K annual plus Super

$33.69 per hour as a casual for first few months

**Job Types**: Full-time, Permanent, Casual

**Salary**: $62,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Silverwater, NSW 2128: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (required)
- Outbound call centre: 1 year (required)
- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

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