Salesforce Technical Administrator

6 days ago

Brisbane, Australia Flight Centre Travel Group Full time

**Job no**: 515411PH

**Brand**: Flight Centre Travel Group

**Work type**: Full time

**Location**: Queensland

**Categories**: Information & Technology

**About your opportunity...**

**What you will do...**
- Work with members of the broader team to ensure the best solution is sought and implemented
- Design, document and create underlying data structures and flows
- Configure objects, fields, layouts etc. in SFDC, ensuring alignment with requirements and existing security and structure
- Contribute to new idea conception
- Contribute to requirement analysis and support development of appropriate user stories
- Translate functional requirements into conceptual and technical design documents
- Handover technical projects to support and governance
- Contribute to SFDC release and review updates
- Actively contribute to global governance functions and procedures
- Provide escalated technical support to user cases - particularly post deployment

**Who you are...**
- 5+ years hands on experience with Salesforce, ideally with an administration role
- Experience training and supporting nontechnical staff in the use of Salesforce
- Strong analytical and problem-solving skills, as well as troubleshooting expertise
- Excellent interpersonal and communication skills
- Ability to prioritize effectively and escalate issues as required
- Strong working knowledge of Salesforce configuration (Process Builder, Formula fields, Validation rules)
- Strong ability to develop and support Salesforce analytics including complex reporting and dashboards
- Experience working with Agile development teams using SCRUM
- Strong ability to perform data cleansing and mass updates for users
- Demonstrates highly organized approach to work
- Works on multiple tasks at the same time, completing within required time frame and quality standards
- Uses Case, Project and myBIT format to plan daily activities

**What’s in it for you...**
- Generous remuneration structure and Employee Share Scheme
- Travel and Accommodation discounts, in-house financial and health services, access to internal 24/7 gym and End-of-Trip Facility
- Ongoing training and professional development
- Flexible working environment, with WFH options available
- **Brightness Of Future**: Employees have the right to see a clear pathway to achieving career ambitions, and promotion and transfers from within are our preference
- Global career opportunities in a network of brands and businesses
- Proud **Corporate Social Responsibility** platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs

**Who we are...**

At **Flight Centre Travel Group**, our vision is to _open up the world for those who want to see._

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe. **Together, we are a family**.

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, seize all opportunities, and empower all our people to find their **Brightness of Future**.

We **DREAM BIG** through collaboration and innovation and are supported to make incredible ideas a reality. We deliver quality, innovative solutions that delight our customers.

We reward valuable contributions and efforts to our company, and work collaboratively to achieve our strategic priorities.

**Irreverence. Ownership. Egalitarianism.

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