Tenancy Relations Officer

6 days ago

Newcastle, Australia HumanKapital Full time

**HumanKapital is a full suite recruitment, human resources and WHS services provider.**
One of Australia’s largest non-government social housing providers, with over 35 years of experience in providing secure and affordable housing, are looking to fill the position of Tenancy Relations Officer to join their cohesive and energetic operations team. Boasting the Australian Business Awards Employer of Choice for seven consecutive years, Home in Place encourage and support workplace diversity as well as the growth and development of their personnel.

**ABOUT THE ROLE**
The role of the Tenancy Relations Officer is to provide quality housing services to a wide range of tenants to achieve sustainable tenancies. This position is responsible for the performance of a full range of tenancy management and tenant service functions within a defined catchment area. Project a professional, cooperative, confidential and courteous image when liaising with Managers, staff and clients and the general public.

**The main responsibilities of this role include**:
The role of the Property Manager is to provide quality housing services to a wide range of tenants to achieve sustainable tenancies. This position is responsible for the performance of a full range of tenancy management and tenant service functions:

- Respond to telephone, written, electronic and face-to-face enquiries regarding all tenancy services.
- Refer tenants to other services and support partners as required.
- Address neighbourhood complaints relating to tenants to achieve resolution
- Prepare and represent at tribunal or court.
- Conduct sign-ups of tenancies, including explanations of conditions of tenancy.
- Complete ingoing and outgoing Property Condition Reports and identify tenant charges.
- Conduct property viewings and pre vacate inspections.
- Prepare and represent at tribunal or court.
- Review reports on rental arrears and determine remedial actions.
- Negotiating Payment Plans
- Address issues relating to breaches of tenancy agreements to achieve resolution.
- Maintaining inspection cycles.
- Liaise with Real Estate Agents and/or landlords in relation to breaches of tenancy

**ABOUT YOU**

**Essential**:

- Well-developed communication
- written and verbal, negotiation and conciliation skills.
- Ability to display sensitivity, empathy, discretion and diplomacy.
- Ability to gain sound understanding of the Residential Tenancies Act and other relevant legislation.
- Demonstrated highly developed organisation skills: personal organisation and work organisation.
- Skills in the use of computer software packages for word processing, databases, spreadsheets
- Current unrestricted NSW Drivers Licence

**Desirable**:

- Certificate IV or Diploma in Social Housing or related discipline
- Certificate IV in Real Estate - licence not required
- Experience in the social or community housing sector or residential real estate.

**Some of the perks include**:
PBI not for profit status which allows additional salary sacrifice benefits i.e., salary sacrifice up to $611 per fortnight

Study Leave 5 days per year plus study budget of $1,200 per year

Flexible working arrangements either a 19-day month or 9-day fortnight (based on working additional hours of work)

Flexibility to undertake work from home 2 days per week

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