Customer Engagement Representative

3 days ago

Brisbane, Australia Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- An environment that embraces learning and development of all employees
- A focus on health and well-being - social club, sporting teams, health checks, trivia nights and more
- Discounted IT hardware and software products
- A strong culture underpinned by values that are truly lived every day
- Flexibility to work in the way that brings out the best in you
- Plenty more...

**Your Role**
The primary purpose of the Sales Development Representative is to generate highly qualified sales leads and secure face-to-face meetings for Brennan’s Customer Team BDMs. This will be achieved via research, discovery, nurture and qualification of prospective leads/contacts converting through a well-defined outbound prospecting process.

You will be provided a dedicated territory and will be tasked with identifying prospective customer organisations and individuals that fit a defined Ideal Client Profile, Campaign profile or target Industry.

In Brennan, we refer to this role as Customer Engagement Representative (CER). The role can be based in Brisbane, Melbourne, Sydney, Adelaide or Perth.

**Key Responsibilities**:

- Contact businesses and private individuals by telephone to promote products and services
- Explain the product or service to potential customers
- Deliver/adjust scripted sales pitch to customers
- Handle customer questions
- Obtain customer information including names and addresses
- Record customer details including reaction to the product or service offered
- Schedule appointments for sales staff to meet prospective customers
- Capture call details and appointments in CRM, and confirm them with field sales representatives
- Answer telephone calls from potential customers who are responding to marketing campaigns - inbound sales calls
- Contact customers to follow-up on initial interaction
- Work with the marketing team to develop always-on nurture stream content to send to identified target organisations.

**What experience you will bring to the team**:

- Minimum of 3 years in similar SDR, sales or customer support experience (ICT experience preferred)
- A successful track record of prospecting
- Demonstrated ability to build rapport and maintain phone-based relationships
- Passion for customer service
- Professional and well-structured written and verbal communicaiton skills
- Demonstrated skills in organisation and time management
- Self-sufficiency and a high degree of autonomy.

**Desirable**:

- Industry-based technical sales certifications (eg Microsoft, Citrix, VMWare, EMC, Cisco, HP)

**Note**:As part of our hiring process, you will be required to undertake a Criminal Background Check.

Brennan IT is an equal opportunity employer.

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