Customer Support Representative

2 weeks ago

Brisbane, Australia WorkCover Queensland Full time

**Job no**: 493751
**Work type**: Permanent - Full Time
**Location**: Brisbane CBD
**Categories**: Partnerships and Relationships Group - Inbound Contact Centre

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

We’re seeking compassionate and customer-focused individuals to join our team as Customer Support Representative. You’ll play a vital role in assisting customers with policy queries and work-related injury claims.

**What you’ll do**:

- Provide exceptional customer service, ensuring prompt and efficient resolution of enquiries
- Accurately process requests and identify opportunities for process improvement
- Collaborate with diverse teams to deliver seamless customer experiences
- Demonstrate critical thinking to understand complex insurance policies and legislative requirements
- Adapt to fluctuating workloads, remaining flexible and agile during peak periods
- Handle sensitive and challenging conversations with empathy and understanding

**What we’re looking for**:

- Previous experience in a customer-centric role, ideally within insurance or a high-volume call centre
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
- A keen eye for detail and accuracy, with the ability to work efficiently under pressure
- A passion for helping others and a commitment to delivering outstanding customer service

**A bit about us**:

- Competitive salary and access to banked time (up to 2 banked days per month)
- Regular training and secondment opportunities
- Study assistance and leadership development programs.
- Great CBD location, close to all public transport, coffee and dining locations
- Hybrid (work from home up to 5 days per fortnight) and flexible working options
- An organisation that prioritises workplace culture, job satisfaction and work-life balance
- End of trip facilitates to cycle, walk or jog into work.
- Dedicated wellness program offering discounted private health insurance and an Employee Assistance Program

You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

**How do I apply?**

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

**Advertised**: 10 Jun 2025 (9:00 AM) E. Australia Standard Time
**Applications close**: 26 Jun 2025 (12:00 AM) E. Australia Standard Time

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