Customer Support Specialist

2 days ago

Mascot, Australia GE HEALTHCARE Full time

**Job Description Summary**: As a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong relationships with internal teams and external customers.

**Essential Responsibilities (include but not limited to)**:

- ** Order Processing** - Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
- ** Quote Management** - Create customer quotes, track their progress, and follow up to ensure timely closure.
- ** Cross-functional Collaboration** - Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
- ** Returns & Credits** - Manage credits and returns efficiently and accurately.
- ** Quality Compliance** - Work in compliance with the documented quality system and report any anomalies.
- ** Proactive Engagement** - Follow up with customers to keep them informed of ongoing activities.
- ** Professional Conduct** - Act with professionalism, empathy, and integrity at all times.
- ** Adaptability** - Be flexible and positive in an evolving environment.

**About You**

You are a **Customer Service Representative with 2 years of experience**, known for thriving in fast-paced environments and delivering exceptional customer care. You’re looking for an incredible career opportunity with a successful, growing, and global organization.

**Your Strengths Include**:

- Proven experience in a similar commercial role.
- High proficiency in MS Office (speed and accuracy are key).
- Excellent multitasking and communication skills.
- Ability to work under pressure and autonomously with mínimal supervision.
- Dependable, reliable, responsible, and open to change.
- High integrity and dedication to customer satisfaction.

**Highly Regarded Attributes**:

- An empathetic approach to customer service.
- Previous experience with Oracle Order Management.
- Self-motivated with a proactive mindset.
- Strong rapport-building skills across all levels of the organization.
- Experience in triaging critical customer issues.
- Calm and analytical problem-solving approach.
- A positive team player contributing to a strong team culture.

**Additional Information**:
**Relocation Assistance Provided**:No

  • Customer Service Specialist

    8 hours ago

    Mascot, Australia DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 81318 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the...

  • Airline Support Specialist

    7 days ago

    Mascot, Australia Accommodations Plus International Full time

    The **Airline Support Specialist **will support our airline client, Qantas, located onsite at the client’s office. A successful individual will have a high level of integrity and professionalism, is also computer-savvy and works independently and proactively. The Airline Support Specialist is the client and vendor main point of contact for API’s...

  • Customer Support Specialist

    2 weeks ago

    Mascot, New South Wales, Australia GE HealthCare Full time $60,000 - $90,000 per year

    Job Description SummaryAs a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong...

  • Application Support Specialist

    4 days ago

    Mascot, Australia Northrop Grumman Full time

    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic...

  • Customer Experience Specialist

    3 hours ago

    Mascot NSW, Australia Karmo Pty Ltd Full time $60,000 - $80,000 per year

    Ready to be part of something different? At Karmo, we're transforming the way Australians think about cars. Forget the hassle of ownership, our flexible car subscription model puts people in the driver's seat with freedom and choice.As a Customer Experience Specialist, you'll be the go-to advisor helping customers find the right vehicle to fit their...

  • Sales & Marketing Support Specialist

    1 week ago

    Mascot, Australia Cross Check Australasia Pty Ltd Full time

    Premium Brand - Quality Product Solutions - Do You Enjoy Variety and Making Things Happen? - Based at Mascot **The Company** Our client is leading the way with their fresh new way of thinking and a new generation of sustainable, premium quality products that are distributed globally for use within the commercial, healthcare, educational and industrial...

  • People Operations Specialist

    7 days ago

    Mascot, Australia TNT Express Full time

    **About the role**: Our People Operations (HR) team are dedicated to delivering the best possible service to our employees and customers with an above and beyond mentality. As the People Operations Specialist - Associate (HR Business Partner), you will provide HR expertise and support to our Operations teams. - Provide specialist employee relations advice...

  • Field Clinical Specialist Manager

    2 weeks ago

    Mascot, Australia Boston Scientific Corporation Full time

    **Hiring Manager**: Simon Grant **Recruiter**: Aislinn Roche ABOUT THE ROLE The position of Field Clinical Specialist Manager - Electrophysiology (FCSM) is to lead the day-to-day activities of the Clinical Specialist team in the South, to drive clinical excellence through developing the Clinical Specialist team and responsible for leading, coaching and...

  • Customer Support Representative

    2 days ago

    Mascot, Australia Karmo Pty Ltd Full time

    Customer Support Representative - Mascot, Sydney Are you motivated with a passion for Customer Service and want to be appreciated by your employer? Look no further & join the team at Karmo! - Generous base salary + Superannuation + Bonus Program - Support & guidance to be successful in your role and within the company - Opportunity for Career Growth &...

  • Customer Support Representative

    2 weeks ago

    Mascot, Australia Karmo Pty Ltd Full time

    Customer Support Representative - Mascot, Sydney Are you motivated with a passion for Customer Service and want to be appreciated by your employer? Look no further & join the team at Karmo! - Generous base salary + Superannuation + Bonus Program - Support & guidance to be successful in your role and within the company - Opportunity for Career Growth &...