Customer Service and Sales Support

1 week ago

Mascot, Australia Toll Group Full time

Company Description

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across continents.

**Job Description**:
Toll Global Freight Forwarding business is a progressive International Freight Forwarding organisation that is paving the way with ongoing service excellence for a growing client base. Due to continued business growth we require a Customer Service and Sales Support with forwarding experience for our customer services and account management team.

Reporting to the Customer Service Manager, this position offers realistic flexibility and a blend of home and office if you require it. Use of our online learning and development platform is encouraged to continually grow your skill set in areas that you choose. Join a collaborative and supportive team and gain further exposure to other areas of the forwarding business or beyond, if you desire. We invest in our people and care about their career goals, providing the right pathway to enable ongoing success.

Key responsibilities include:

- Maintenance of monthly rate cards for customers using Cargo wise 1 and Excel
- Management of data entry of client rates into CW1.
- Management & delivery of spot quotes for existing customers.
- Communication with internal overseas & domestic offices in order to source and update rates.

**Qualifications**:
To be successful in this role, you will need:

- ** Freight Forwarding and/or Cargo wise 1 experience**:

- Intermediate to Advanced Excel
- Experience with rates, pricing and margins.
- Can do attitude and methodical approach
- Good administration skills using Microsoft Office Suite.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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