Customer Solutions Consultant

1 week ago

Bedford Park, Australia Westpac Group Full time

12 month Fixed-term, full-time opportunity
- Bedford Park location, within a supportive and fast-paced team
- Work for the wealth management arm of the Westpac Group, with great benefits

**How will I help?**

BT is the wealth management arm of Westpac Group; we aim to provide solutions for our customers in the creation and management of wealth.

We are looking for a Customer Solutions Consultant to join the Superannuation Service Delivery Service Centre, where you would be responsible for managing the administration and servicing of BT Super, BT Super for Life, Retail, and Insurance customers.

This is a full-time role, working business hours (9-5, Monday to Friday), based out of Bedford Park. There is flexibility to work from home once fully trained and competent in your role.

You will be responsible to:

- Provide customers with exceptional service when responding to their calls and written queries
- Take ownership of all customer requests and follow through to ensure customer satisfaction
- Ensure timely follow up and communication to internal and external customers to meet SLA
- Identify issues, problems and opportunities for appropriate improvements

**What’s in it for you?**
You will build your profile internally with senior stakeholders and be part of the future of a business that has been around for 200 years. You'll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts.

**What do I need?**

To be successful in this role you will have a desire to learn and develop your career within financial services. You will have a passion to do “whatever it takes” to provide a great customer service experience. You will enjoy a fast-paced working environment and be a strong team player.

You will also have:

- Exceptional customer service skills
- Strong verbal and written communication skills
- High level attention to detail and accuracy
- Good computer skills and ability to learn new systems

**What is it like to work there?**
As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We’ll even pay you to do volunteer or community work. We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**
- The health and well-being of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _

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