Customer Service

Entry level opportunity for committed customer service super stars seeking a long-term career in financial services
- Full-time paid training provided
- Permanent full-time role based in Bedford Park

**How will I help?**
As a Customer Relations Consultant within BT, you will thrive on being able to assist a diverse range of customers with their superannuation while tackling complex and interesting problems. You will be working in a high energy environment, that is highly structured, monitored and collaborative. This Bedford Park based contact centre role operates on a Monday to Friday rotating roster between 7:45am and 5pm.

**What's in it for me?**
At BT we commit to helping team members take their careers as far as possible. You will be entitled to a suite of online learning, continuous training modules and career planning tools to grow with us in an inclusive atmosphere, where life-long friendships can be made.

Westpac and BT Fund Management recently announced the merger of BT’s Personal and Corporate superannuation funds with Mercer Super Trust. Additionally, Westpac entered into an agreement to sell Advance to Mercer Australia.

Mercer, whose multi-manager funds with more than A$500bn in assets under management globally, has been a retirement and investment specialist in Australia for more than 40 years. They are well placed to support our BT Super members and participating employers into the future and are highly interested in the skills, passion and experience of our people.

**What do I need?**
We are on the lookout for committed customer service super stars, who are looking to expand their career into superannuation, no previous superannuation experience necessary. To take full advantage of our full-time paid training and development, you'll only need the following:

- Strong customer service experience, such as retail, hospitality, telco, or any customer service industry
- Ability to commute to Bedford Park for full-time work, on a 5 day a week rotating, Monday to Friday roster between 7:45am and 5pm
- Strong customer focused mindset and experience supporting customers and their escalations through empathy, creative problem solving and ownership
- Must be confident in dealing with high call volumes, while potentially working from home
- Must be able to work independently and as part of a team
- Strong written and verbal communication skills
- Computer and technology literate with an eye for detail and ability to proficiently multi-task

**What's it like to work there?**
BT is one of Australia's leading wealth management brands. As part of Westpac Group, BT has been helping Australians build and protect their wealth since 1969. We provide investment and superannuation solutions to help you prepare for today and tomorrow. We aim to provide a dynamic, supportive, friendly environment and culture for all. We have a drive for success and offer genuine career growth and development opportunities for committed team members looking for a career in financial services. BT Super, Services & Operations is a fun and fast paced environment with an office located in Bedford Park. You will thrive in an office environment, and this will be your home base but you will need the self-leadership and maturity to be able to work from home if it is required.

If this sounds like the right opportunity for you, please hit APPLY now
- Westpac and BT Fund Management recently announced the merger of BT’s Personal and Corporate superannuation funds with Mercer Super Trust. Additionally, Westpac entered into an agreement to sell Advance to Mercer Australia. _
- Mercer, whose multi-manager funds with more than A$500bn in assets under management globally, has been a retirement and investment specialist in Australia for more than 40 years. They are well placed to support our BT Super members and participating employers into the future and are _highly interested in the skills, passion and experience of our people. _