Customer Solutions Consultant

1 week ago

Bedford Park, Australia Westpac Group Full time

Exciting opportunity for a customer service enthusiast to be a part of the Wealth Management business
- Fast paced environment, providing a good mix of processing work & customer interaction
- Full time role at Bedford Park, 12-month contract, with potential to go perm

**How will I help?**

The Customer Service Consultant role is fundamental in both supporting and executing the BT customer experience. The position operates in a dynamic and often fast paced environment and is well suited to those with a passion for customer service in addition to strong data processing skills and the capacity to effectively and dynamically problem solve. You’ll be required to work across multiple brands as well as across multiple processes and workflows.

The Customer Service Consultant will also be responsible for:

- The resolution of complex issues through exceptional problem-solving skills and alternative solution generation
- Providing product expertise to internal and external customers, whilst maintaining a superior level of customer service
- Knowledge of the wealth management industry and standard processes is highly desirable, and any prior experience in margin lending will be looked upon favourably

**What’s in it for me?**

As part of the BT team within the Westpac Group you will join a team passionate about helping people prepare for their best financial future. Working in a dynamic and goal-driven environment, you will receive ongoing training to improve cross skilling capabilities across the business. You will work in an inclusive team environment where life-long friendships can be made. Other benefits include but are not limited to:

- Full training provided from day one to ensure your success in the role
- You will be entitled to 1 RDO a month
- Your success will be rewarded, and your development will be encouraged

**What do I need?**

Above all, a passion with customer service is a must, coupled with at least 2 years experience in a customer focused environment (such as retail, hospitality, telco or other customer focused industries).

You'll also need to have strong communication and interpersonal skills, with the ability to build relationships with customers and third-party suppliers. This includes the ability execute sound problem-solving skills and be confident with MS Office.

Any previous experience in a high-volume driven environment with the ability to work to deadlines will be highly advantageous. You will also need to be comfortable working from our Bedford Park Office, on a max term contract (with the potential to extend or go perm in the future).

**What is it like to work there?**

You’ll join one big, supportive team to reach our vision to become one of the world’s greatest service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible workspaces and unexpected careers.

**How do I Apply?**

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces if required.

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