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Customer Service and Sales Assistant

2 weeks ago

Fairfield, Australia By Amica Full time

By Amica (formerly known as Dee’s Pop Up Shop) is a fast growing online women’s fashion boutique. Started in 2016 by fashion designer Dee Tran, the online fashion store is now reaching its 6th year and has a close knit team of over 12 staff.

Dee’s vision for the brand is to be body and age inclusive. The brand aims to bring women together and help them feel confident in their body, no matter what age.

**Join the family**

**Duties will include**:

- Take responsibility and accountability for day to day customer happiness on the following channels:

- Facebook Page
- Facebook Group
- Instagram
- Phone
- Report and escalate customer feedback for resolution to disputes team
- Work under the direction of the Community Manager to ensure the above channels are up to date at the end of each day
- Work to a set Key Performance Indicators to ensure all customer communication is of the highest standard
- Assisting the team as required

**To be successful in this role**:

- 1 - 2 years office customer service experience in a fashion environment
- Impeccable written and verbal communication skills
- Fast typing skills
- An interest in fashion and styling
- Bubbly and personable
- Ability to interact with a diverse range of people
- Ability to multitask from a variety of communication channels
- Solutions focussed with positive disposition
- Ability to work in a team environment
- Willingness to learn and develop from senior team members and grow with business

**What’s in it for you?**
- Be a part of a growing company with an opportunity to make an impact
- Generous discounts on full price clothing
- Quarterly team outings
- Regular office social drinks

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday