Group Reservations Agent

6 days ago

Brisbane, Australia ibis Styles Brisbane Full time

Ensures the efficiency and effectiveness of all group reservations operations while on shift.

Responsible for the sales and management of all group bookings of 10 rooms or more; which may include catering for small to medium sized meetings.

This also includes the management of PCO group blocks relating to hotel inventory, payment and group setup (i.e. rooming lists and allocation of rooms).

Handle any other department issues related to groups; including but not limited to prepayments, routing, chargeback / gift vouchers, guest feedback and balance of hotel inventory.

Preparation of group information sheets, generating BEO’s relating to group movements and briefing all departments involved prior to arrival of group.

Manage Hotel inventory in relation to group reservations and monitor potential wash of business.

Produce reports and statistics as requested by the Revenue Manager / General Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.

Manage Group payments, cancellations, rooming lists, and terms and conditions.

Maintains a precise filing system for all Group reservations and correspondence.

Ensure a prompt input of all group reservations and data are inputted into Opera, for the next 3-month period for all group enquiries & bookings (within 24 hours).

Handle guest complaints and enquiries in an efficient and professional manner and ensure the Operations Manager is informed of any guest feedback.

Be aware and informed of Guest history to build rapport and potential repeat business.

Implement policy and procedures to better productivity.

Clear communication with all staff in relation to all group related topics.

Ensure VIP and complimentary room night procedures are adhered to.

Ensure ALL - Accor Live Limitless brand and company standards are implemented and updated.

Ensure security and safety procedures are updated and implemented.

Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel.

Promotes positive working environment by developing positive team spirit.

Setup of confidential contracts and agreements.

Other duties as requested.

**_Talent & Culture_**

**Salary**: $22.46 - $32.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Brisbane, QLD: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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