Groups Reservations Coordinator

2 weeks ago

City of Brisbane, Australia Event hospitality & entertainment Limited Full time

Overview

Rydges South Bank Brisbane is part of EVT. We are seeking a highly organised and detail-oriented Reservations Coordinator to join our team. In this role, you will be the key point of contact for group accommodation bookings, ensuring a seamless experience from the initial enquiry through to final account processing. You’ll work closely with our sales and operations teams to deliver exceptional service, maximise revenue opportunities, and support the smooth running of hotel operations.

Join Rydges South Bank Brisbane and become an EVT experience creator, opportunity taker, the ultimate Daymaker. You will be directed to our Job Ad listed on Dayforce when applying; you will enter your information and answer screening questions as part of the application process.

Rydges South Bank Brisbane, 9 Glenelg Street, South Brisbane, Queensland, Australia

Key Responsibilities

- Efficiently manage all incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate clients regarding group accommodation.
- Coordinate group bookings from contract stage through to final account settlement.
- Process reservations, cancellations, and amendments promptly and accurately.
- Communicate group requirements, special requests, and VIP arrangements with hotel departments.
- Support Group Sales initiatives and assist the Operations Team during peak check-in periods.
- Handle guest complaints with professionalism, escalating to management where required.
- Maintain up-to-date knowledge of hotel rooms, rates, and packages to upsell effectively.

Qualifications & Skills

- Proficiency in Opera Cloud and Ivvy systems.
- Excellent written and verbal communication skills.
- Strong problem-solving ability and confidence to make decisions under pressure.
- Experience coordinating group bookings and working across multiple hotel departments.
- High level of accuracy and efficiency in processing reservations and managing client requirements.
- Customer-focused with the ability to build positive relationships with guests, partners, and colleagues.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company

Benefits

- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, LyLo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.

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