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Reservations Agent

3 weeks ago

Brisbane, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024290822
**Location**: Brisbane
**About Us**:
**About the Role**:
We are currently seeking an enthusiastic and customer-oriented, entry level Reservations Agent to join our Reservations team on a Full-time basis. Reporting directly to the Reservations Manager, this position sees you promoting and selling the Stamford Plaza Brisbane Hotel accommodation, services and facilities. You will develop a good working relationship with corporate accounts, travel agents and tour operators, ensuring 5-star customer service is provided to all our guests.
As we are a prestigious property, and we attract many high-profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.
**Duties and Responsibilities**:
Ensure all reservations are entered correctly into Opera PMS.
Up sell hotel Accommodation to increase average room rate, whilst maintaining hotel occupancy levels.
Liaise closely with the Revenue Manager regarding rates, packages and overbooking situations.
Keep update and co-ordinate special requests for in-coming guests with the relevant departments prior to their arrival.
Maintain punctuality, efficiency and courteousness at all times.
Extend a personal service to guest requirements and following through to completion.
Be aware of VIP guest movements, hotel events, local attractions and activities.
Assist and liaise with Front Office when required.
Must be able to work various shifts including mornings, evenings, weekends and public holiday.
**Skills and Experience**:
Experience using Opera property management system is an advantage
A passion for delivering exceptional guests experiences
Excellent communication skills with guests, management and team members
Have an eye for detail
Be extremely team orientated
**Culture and Benefits**:
Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive.
Be dedicated to providing 5-star customer service with flair & showmanship
Opportunity to progress within the organisation
Food & Beverage discounts in all F&B outlets within the Hotel
Complimentary shift meals
Laundered uniforms fresh each shift
**How to Apply**:
SPB