Quality Safety

**About us**

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.

**About the role**

This newly created role of Quality, Safety and Risk Manager supports and partners with our Enabling and Dementia Centre business units to identify and implement quality improvements; ensures quality frameworks and audit schedules are developed, monitored and maintained; supports business to meet the requirements for Aged Care Services Registrations under the Strengthening Standards and Health and Hospital Accreditation; and monitors and analyses data in relation to incidents and identified risks.

This is a permanent full-time role based at St Leonards with hybrid opportunities.

**What we can offer you**
- Tax free salary options
- Leave Benefits - purchased additional annual leave
- Flexible working options
- Paid parental leave - 14 weeks
- Discounts on everyday products and services
- Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
- Free access to independent counselling support for employees and families
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses

**Key Responsibilities include**

**_ Risk Management across Enabling and Dementia Centre portfolios_**
- Contributing to the management of risk and implementation of quality improvements across HammondCare at a strategic level
- Reviewing indicators to identify control levels
Identifying and documenting new and emerging risks and working with Managers
- Monitor and analyse data
- Conduct internal audits/reviews and provide feedback

**Quality Improvement across portfolios**
- Work with managers to ensure HammondCare are providing the highest standard of care
- Facilitate internal review processes against portfolios quality framework and monitor progress
- Facilitate regular customer feedback exercises and ensure the results are acted upon.
- Play a lead role in the implementation of education program for continuous quality improvement

**_Accreditation and external assessment and reporting/benchmarking_**

**_Work Health & Safety_**
- Partner with Health Safety & Wellbeing Coordinators and others to ensure implementation and maintenance of systems designed to ensure a safe working environment
- Provide assistance, support and education to ensure HSW risks are identified and managed appropriately.
- As required provide assistance to manager to ensure workplace incidents and Hazards are investigated and root causes are addressed in an achievable and sustainable manner

**_ _**_Ensuring optimum usage of Quality Systems_**
- Partner with the RiskMan (RM) Administrator to ensure that Riskman is meeting the organisations expectations and continues to develop in line with HammondCare’s growth and objectives
- Ensure incidents, feedback and quality activities are being managed and posted/reviewed on a regular basis
- Partner with Internal Policy, Procedure & Document Control Manager to ensure that document control is effective, meeting the organisation’s expectations and these systems develop in line with organisation growth
- Partner with relevant managers and services across the organisation to ensure our systems are compatible with the business’s needs and systems

**About You**
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
- At least 3 year’s demonstrated experience in a similar role
- Strong understanding of continuous quality improvement, quality management and accreditation standards and processes
- Demonstrated experience designing, developing and administering audits
- Strong interpersonal skills with the ability to work collaboratively with senior leaders displaying strong negotiation and influencing skills to obtain a positive outcome
- Excellent written skills including diagnosing information/data and report writing using evidence-based practice
- Strong administrative and computer skills
- Ability to work independently and travel to various sites on a regular basis whilst working as part of a team
- Desirable_
- Understanding of the requirements for Aged Care Services Registration under the Strengthening Standards and Health and Hospitals Accreditation
- A relevant health or care related tertiary qualification with experience
- Experience and knowledge of Health and/or Residential Aged Care
- Experienced in operating effectively in a multi-site environment
- Ability to demonstrate a focus on relationship-based care for people w