Head of Quality

**About us**

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, palliative care, rehabilitation, positive aging and older persons’ mental health.

**About the role**

The **Head of Quality & Risk - Enabling** portfolio ensures HammondCare services have a focus on quality delivery of care and services and are consistently striving for the improvement of care, service and team member safety.
- Our Enabling portfolio encompasses Finance, Marketing, Pastoral Care & Volunteers, Technology, Risk and People & Learning._

The Quality and Risk team, work closely with the Care Units to ensure our services are aligned with HammondCare’s philosophy of care and support the achievement of the service’s goals and aims. This position provides leadership to ensure that functional units are supported and service delivery needs are met.

**_ This role is based at St Leonards and has working from home options with flexibility to work from other HammondCare sites if required._**

**What we can offer you**

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Additional leave purchase options and 14 weeks paid parental leave
- Flexible working options, including hybrid arrangements
- Discounts on everyday products and services
- Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
- Free access to independent counselling support for employees and families
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses
- Career and professional development opportunities

**Key Responsibilities include**
- Support the Enabling portfolios in understanding the effectiveness of the operations of their services, alignment with the Mission and Mission in Action and the ongoing trends whilst maintaining relationships with stakeholders to identify and implement quality improvement projects based on feedback and audit results
- Facilitate internal review processes against each service’s quality framework and monitor progress against each service’s improvement plan
- Undertake investigation, reviews and audits as scheduled or triggered by changes in service delivery or as requested
- Monitor and analyse data in relation to incidents, identified risks and quality activities to support the business to make data-led decisions and understand the trends occurring within their service. Provide leadership and recommendations to stakeholders
- Support the portfolios in meeting the requirements for Aged Care Services Registration under the Strengthening Standards and Health and Hospitals Accreditation and any external regulatory requirements or other external visits
- Work with and through the Feedback team to assist the business to identify feedback and provide advice and assistance to ensure complaints are managed in a sensitive, intelligent and measured way
- Ensure that the Quality Frameworks and Audit Schedules are monitored and maintained
- Facilitate regular customer feedback exercises in each service and ensure the results are acted upon
- Play a lead role in the implementation of education program for continuous quality improvement
- Accreditation, Registration and external assessment and reporting/benchmarking
- Partner with relevant Managers, Health, Safety and Wellbeing Coordinators and other team members as required to ensure the successful implementation and maintenance of systems designed to ensure a safe working environment
- Partner with the RiskMan Administrator to ensure that Riskman is meeting the organisations expectations and continues to develop in line with HammondCare’s growth and objectives ensuring incidents, feedback and quality activities are being managed and posted/reviewed on a regular basis

**About You**
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
- A relevant health or care related tertiary qualification with experience
- At least 3 year’s demonstrated experience in a similar role
- Experience in operating effectively in a multi-site environment
- Experience and knowledge of Health and/or Residential Aged Care, continuous quality improvement, quality management and accreditation standards and processes
- Understanding of the Strengthening Standards; Health and Hospitals Accreditation and regulatory requirements
- Data driven with a focus on evidence based practice collaborative approach with an ability to work with teams to get