Customer Service Specialist

2 days ago

St Leonards, Australia Zoll Medical Corporation Full time

ZOLL is focused on improving outcomes with novel resuscitation and acute critical care technology. Our medical products and software solutions help clinicians, EMS and fire professionals, lay rescuers, and the military provide life-saving care every day. ZOLL delivers technology that advances emergency care and benefits patients.

You will be the frontline expert that ensures that customer enquiries and issues are addressed with professionalism and care. You will act as the bridge between the customer and the company, providing support and information while also gathering valuable feedback to enhance products and services. Your role is crucial in fostering customer loyalty and satisfaction through effective communication, problem-solving, and a deep understanding of the company's offerings.

Your role will work as a Customer Service Specialist supporting the customer service function of the business and other office administration.

You will be responsible for the everyday maintenance and management of order entry, Code Data and Expertcare order entry in the ORACLE service module. You are also responsible for managing customer returns of AED’s returned for repair or warranty replacement to Public Safety.

This is a phenomenal opportunity for a Customer Service Professional who cares about making a difference and working with a great team.
- Order entry and other Customer Service functions, including call taking resolving customer issues etc
- Order entry for all Code Date and ExpertCare orders
- Manager and process customer returns of AED’s returned for repair or warranty replacement
- Customer support for the ZOLL PlusTrac program management tool
- Provide product, customer and Business Partner support as required
- Assist with data recording for measuring quality objectives
- Adhoc projects and project management for the management team
- Scan and attach individual orders to Oracle
- Maintain Current and new customer contracts
- Coordinate outgoing mail
- Cash sale orders
- Process discount and sample forms
- Manage Code Data orders
- Maintain archiving and Internal Filing
- Minimum 5 years of experience working in administration and customer service
- Intermediate skills in Office 365, Word, PowerPoint and Excel
- Oracle experience (preferred)
- Ability to manage ongoing project
- Time management skills
- Strong communication skills.
- Attention to detail.
- Flexible and adaptable to changing needs.
- Creativity
- People management skills
- Commitment to the quality, environment, health and safety and proactively reporting any risks and issues to your Manager or Supervisor
- Carrying out the roles and responsibilities as detailed in the quality, environment, health and safety policies and procedures
- Understanding the company mission, vision, policies, objectives and other requirements of the quality, environment, health and safety management system
- Your involvement is essential in identifying potential hazards that can be eliminated, or minimised, before injuries occur
- Participating in trainings, inductions, and Toolbox Talks
- Take reasonable care for your own health and safety
- Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.

  • Customer Service

    1 week ago

    St Leonards, Australia Page Personnel Full time

    Opportunity to join a FUN and people focused company! - St Leonard's Location - conveniently located close to the station **About Our Client**: We are currently seeking an individual with excellent customer service skills and experience to join the team as an Order Management Specialist. As a member of the customer-facing team, you will be responsible for...

  • Travel Customer Service Officer

    2 weeks ago

    St Leonards, Australia Talent Connect Australia Full time

    Temporary - Permanent Opportunity - St Leonards Location + Offering Remote working - Great career opportunity - **Offering Hybrid working arrangement**: - **Immediate Start**: - **Full-time hours**: - **Temp with the potential to covert to Permanent**: Work with a reputable international brand in a dynamic and busy environment. If you have relationship...

  • Customer Service Officer

    29 minutes ago

    St Leonards, Australia Talent Connect Australia Full time

    Temporary - Permanent Opportunity - St Leonards Location + Offering Remote working - Great career opportunity **COMPANY** Located in St Leonards area in Sydney, this globally recognised leader in the financial technology industry, empowering individuals and businesses to connect, transact, and thrive in the digital economy. You will be part of a dynamic...

  • Customer Service

    1 week ago

    St Leonards, Australia Charterhouse Partnership Full time

    Up to $60,000K + Super - Excellent entry level role - Hybrid work arrangement - Mon - Fri ** No Weekends** My client is a Financial Services Leader looking for strong Customer Service Consultants No experience is necessary, exceptional training in-place **Some responsibilities**: - Experience in a high volume, customer centric environment is highly...

  • Customer Service Consultant

    2 days ago

    St Leonards, Australia 1001 Optical Full time

    1001 Optical is seeking a customer-centric professional to join our dynamic team at our head office at St Leonards. If you have a passion for delivering exceptional customer experiences and a flair for luxury eyewear and fashion this is the position for you. The Customer Service Consultant ensures that our customer’s expectations are exceeded by providing...

  • Customer Service Representative

    14 minutes ago

    St Leonards, Australia Charterhouse Full time

    **Up to $70k + Super**: - **Hybrid once trained**: - **St Leonards - **Fantastic team - Close to public transport**: - **Vibrant & Inclusive team** **About the role** - My client is looking for Customer Service Super Stars! - If you have an eye for detail and passionate about helping others, I want to hear from you! - My client is a Financial Services...

  • Customer Service Officer

    11 minutes ago

    St Leonards, Australia Charterhouse Partnership Full time

    Up to $70k + Super - DEPENDING ON EXPERIENCE - Hybrid once trained - St Leonards - Fantastic team - Close to public transport - Vibrant & Inclusive team My client is looking for Customer Service Super Stars! If you have an eye for detail and passionate about helping others, I want to hear from you! My client is a Financial Services Leader based in St...

  • Customer Service Representative

    6 days ago

    St Leonards, Australia Beaumont People Full time

    **Start Date of the 5th of August**: - **$30.95 per hour + Super**: - **Long Term Temp Assignment**: - **Previous Call Centre or Phone Based Customer Service Experience Essential** **About the Client** Our client is an is an American multinational financial services corporation focusing on the benefits of technology beyond other payments methods. They...

  • Customer Service Representative

    14 minutes ago

    St Leonards, Australia Charterhouse Partnership Full time

    Up to $70k + Super - Hybrid once trained - St Leonards - Fantastic team - Close to public transport - Vibrant & Inclusive team If you have an eye for detail and passionate about helping others, I want to hear from you! My client is a Financial Services Leader based in St Leonard’s **Responsibilities**: - Confident communication and follow through on...

  • Customer Service Officer

    1 week ago

    St Leonards, Australia Starlight Children's Foundation Full time

    Are you dedicated to making a real difference? - Great exposure and variety interacting across the entire organisation - Immediate start with training provided **About Starlight** At Starlight we know that happiness matters to sick kids and families facing serious illness. That's why for over 30 years we've worked in partnership with health professionals to...