Regional Quality Advisor

RSL LifeCare is a social purpose organisation, providing leading aged care, retirement living, and veteran support services centred on making the significant transitions in life meaningful for veterans, seniors and their families.

In our communities, whether it's through our veteran-centric services, personal home care assistance, retirement villages or residential care homes, our integrated wellbeing and care solutions empower our veterans and seniors to live their best lives with confidence.

Our 110-year-old legacy lives on, with dedicated teams across over 60 sites in NSW and the ACT providing care and support to veterans and seniors with the greatest compassion. Our purpose drives us every day: to enrich the lives of veterans and seniors. 

About the role:
Join us as our Regional Quality Advisor, role supporting our teams in our Residential Care facilities and Home Care across NSW and ACT. This position is responsible for supporting the establishment and maintenance of quality and clinical governance systems and processes across all business functions to ensure a high standard of quality, care and safety.

Base location flexible with minimum 3 days per week being onsite

Some of your key responsibilities will include, but are not limited to:

• Develop and lead a high performing quality focused culture
• Lead the implementation and maintaining of RSLLC Clinical Governance Framework Quality Framework
• Drive the effective engagement and use of local teams with the RSL LifeCare Quality Management Systems
• Monitor compliance with quality assurance activities, including audit schedules, and address any issues identified
• Assist in preparing responses to external bodies, such as the Aged Care Quality and Safety Commission, within designated time frames
• Engage with and support National Clinical Governance focus areas, review best practice initiatives, and recommend strategies to improve care standards and effectiveness

A bit about you: 

• Bachelor's degree or equivalent in a relevant field, such as in Nursing, or other health profession, quality management or related discipline
• Minimum of 3 years' Quality Management experience within the health or aged care sector
• Ability to build and maintain effective key stakeholder relationships with both internal and external groups
• High level interpersonal and influencing skills, including the ability to foster effective working relationships with line managers and gain cooperation in the development and implementation of processes and/or projects
• Proven ability in quality management and regulatory compliance using a team building approach through mentoring, support and staff development
• A sound understanding of the Aged Care Quality Standards and guidelines
• Excellent communication skills (verbal and written)
• Australian Working Rights with the ability for intrastate travel

RSL LifeCare offers a range of benefits:  

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Team-building activities, wellbeing days, and volunteering opportunities.
• Leave Loading - 17.5% pay top up on paid leave

Please note we will be actively progressing candidates through the recruitment pipeline  

Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.  

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. 

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.