Customer Service Officer

10 hours ago

City of Knox, Australia Knox City Council Full time

**Job no**: 496063
**Work type**: Casual
**Location**: Knox Civic Centre
**Categories**: Customer Service

**About the role**

This is a casual role based at our Civic Centre Located in Wantirna South.

This is a Band 4 classified role, remuneration will be $45.05 - $47.98 per hour depending on experience (inclusive of 25% casual loading in lieu of annual leave, personal leave & public holidays) In addition, you will receive superannuation in accordance with the Superannuation Guarantee.

**Key Responsibilities**:

- Deliver excellent customer service in line with the Operational Quality Framework and Council’s performance standards.
- Build and maintain positive, cooperative relationships with internal stakeholders.
- Resolve customer queries at first contact or escalate appropriately with efficiency.
- Use Council’s knowledge system (1st Point) to access and provide accurate information.
- Log requests and update records using the Customer Response System (Pathway UX).
- Maintain accurate and detailed records of customer interactions and data.
- Collaborate as an engaged and proactive member of the Customer Operations Team.

**What Success Looks Like**:

- Timely and accurate resolution of enquiries.
- Positive feedback from internal and external customers.
- Accurate documentation and use of systems.
- Demonstrated teamwork and contribution to a supportive team culture.

**How to apply**

A link to the can be found in the job listing on our Knox City Council Jobs and Careers page.

**Why work at Knox**

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

- Accrued or rostered days off available for full-time roles, depending on operational requirements
- Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave
- Salary sacrifice option for Council-owned childcare fees
- Opportunities to take on temporary roles or work in different teams to build skills and support career growth
- Support towards further study
- 50% off Knox Leisureworks memberships
- Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

**To find out more about the benefits of working at Knox City Council, visit**knox.vic.gov.au/why-work-knox**

**Inherent requirements**

**Our commitments**
- Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse._
- Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation._

**Follow us**

For more information about Knox City Council and to stay up to date, follow us on LinkedIn.

**Advertised**: 04 Jun 2025 AUS Eastern Standard Time
**Applications close**: 18 Jun 2025 AUS Eastern Standard Time

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