Customer Service Officer

1 day ago

City of Melbourne, Australia National Gallery of Victoria Full time

VPS 2.1: $38.01 per hour + 12% superannuation
Closing date for applications: 5pm on 19 November 2025

The National Gallery of Victoria (NGV) is seeking to employ casual Customer Service Officers to provide a high-level of customer service to NGV Members in line with NGV Service Standards and administrative support to assist the operations of the Audience Engagement department.

ABOUT THE POSITION

You will be responsible for welcoming visitors to the NGV, ensuring that visitors receive high quality customer service and assisting with ticketing and visitor management. Other key responsibilities include:

- Supporting the NGV Audience Engagement team by providing exceptional customer service for children, families and adults.

- Presenting relevant and accurate information regarding NGV memberships in a proactive and helpful manner.

- Providing basic information on exhibitions, programs and facilities while maintaining the highest level of customer service.

- Operating the NGV Ticketing & CRM system to sell exhibition tickets, program bookings, process new Memberships, and renew Memberships.

- Setting up and packing up NGV Members Lounges, including end of day cleaning and restocking and overseeing volunteers to ensure spaces are tidy.

To be successful for the role you will be enthusiastic and committed to delivering quality customer service. You also have a current Working with Children Check, or the ability to obtain one. You will actively approach and seek to meet the needs of the customers by listening and looking for information needed to solve problems. You inspire trust by treating all individuals fairly and identify and propose practical solutions to improve customer service, clearly explain information; listen to feedback and maintain a polite and considerate manner when assisting others.

Knowledge of the visual arts would be an advantage.

For more details, please refer to the attached role statement.

HOW TO APPLY

To apply for this role, please go to ‘Begin Application’ and include the following documents in your application:

- A resume/CV

- A cover letter

- A statement addressing the key selection criteria in the role statement

Applications close at 5pm on 19 November 2025.

If you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments, such as the role statement, in an accessible format (e.g., large print), please contact the Human Resources team at job.applications@ngv.vic.gov.au or by using the National Relay Service on 133 677 and asking for 03 8620 2222.

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