Customer Service Officer

1 day ago

Council of the City of Sydney, Australia YMCA NSW Full time

Our Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those who need them most.

As part of the Y family, you’ll help support the wellbeing of vulnerable and underrepresented communities, always acting with integrity and respect. In return, we offer flexible hours, free facility membership, and the chance to build valuable leadership and life skills—all while making a real impact.

- Be a part of creating great experiences for members of our community
- Provide first class service to all members and guests
- You will be the first and last person our members see in our facility

Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at Revesby.

About the role

- Working a flexible roster across 7 days, Customer Service Officers act as the first point of contact for our customers.
- The role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks.
- You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required.
- The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests.

About you

You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role

You will also come with the following: Current CPR certificate and previous experience in administration/customer service role (desirable)

Who What Y?

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations, employing over 1,000 staff across NSW to deliver enriching community programs.

We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Benefits & Experience

The Y offers a range of benefits including:

- Above award rates of pay
- Salary sacrifice benefits
- Free access to Y sites & programs
- Discounts on a range of products and services including groceries
- Branded clothing supplied
- Additional leave including wellbeing days
- Reward & recognition program
- Employee Assistance Program

Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe.

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