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Customer Services Representative

3 weeks ago

Sydney, Australia Pernod Ricard Winemakers Australia Full time

**Global FMCG | 3 positions available | Excellent career development opportunities | Gain knowledge across the Pacific market | WFH Flexibility**
- Work in a cool fun trendy industry Be a creator of conviviality.
- Global Spirits & Champagne company with the world’s most iconic brands
- Personalised Career Development | Grow your career in a Global Company

**Salary/ Benefits**

Product Allowance, WFH Flexibility, Barangaroo Office

**The Pernod Ricard Pact**

**Conviviality** is our **collective spirit**; it is in our DNA and connects us **beyond boarders**. We are **Createurs de convivialite**.

Everyone is **empowered** to **Craft your path** and through nurturing an enthusiasm for innovation and growth you will **own your career**.

Pernod Ricard is a **business with a soul**. Being responsible in a safe and sustainable way is how we will **cultivate the future**.

**Crafting premium spirits**

Our products are more than just the liquid in the bottle. They are comprised of a combination of exceptional ingredients, unique personalities, and authentic moments of sharing, all crafted with skill and passion.

Our ambition is to make Pernod Ricard, spirits, champagne, and wine the preferred house of premium brands & experiences.

**Your unique contribution**

As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers across Pernod Ricard Australia and New Zealand. You will be responsible for nurturing relationships and managing expectations with both customers and internal stakeholders. Our Customer Service team is a vital component of the Pernod Ricard Pacific Integrated Operations division.

We are hiring 3 Customer Service Representatives, these roles will report to the Pacific Customer Service Manager. This is a great opportunity to join a global company, not only with a portfolio of iconic brands, but with a leadership team who drive the agenda on career development, empowering you to reach your full potential.

You will add value to the team through:

- Ensure timely and accurate processing of customer orders to meet delivery deadlines and customer expectations.
- Provide clear and concise communication to customers regarding order status, product availability, and any issues that may arise.
- Address customer queries, concerns, and complaints in a professional and timely manner to ensure customer satisfaction and loyalty.
- Have a deep understanding of the FMCG products being offered to effectively assist customers with product inquiries, recommendations, and troubleshooting.
- Build and maintain strong relationships with customers

**Your collective spirit of Talent**

As well as having a **passion for challenge** and being **fiercely authentic**, you will also bring:

- Demonstrated customer service experience with strong communication skills.
- Proven ability to multitask and take initiative in high-pressure situations
- Naturally inclined to be the go-to person with a positive and proactive mindset
- High level of empathy and patience in handling diverse customer queries
- Skilled at building and nurturing relationships both internally and externally
- Experience in supply chain or exports desirable
- JDE experience an advantage

**Become a creator de conviviality**

Only those with full, unrestricted working rights in Australia will be considered for this position.

**Pernod Ricard “MyBlend of Benefits”**

Fun Stuff

Product allowance - Spirits & Champagne | Tastings | Product Education | Flexi Work |Office Drinks & Events | Summer Hours

Serious Stuff

EAP | Great Parental Leave Policy | Skin Checks | Flu Shots | Income Protection Insurance | University Supported E-Learning Platform | Mental Health First Aid Skilled Workplace

Feel Good Stuff

S&R Initiatives | Career Development | Volunteer Leave | Responsib’All Day

**Diversity & Inclusion at Pernod Ricard**

We are proud to be awarded **Employer of Choice** for** Gender Equality** and believe that building richly diverse teams and an inclusive culture are integral to delivering our business strategy.

**Job Posting End Date**:
**Target Hire Date**:
2025-10-01

**Target End Date**: