Customer Service Representative

5 days ago

Sydney, Australia Dragonfly Full time

Come transform the future with us
What is a typical workday?

Full-time, Monday to Friday, 10am - 6pm

Dragonfly Shipping is seeking passionate Customer Service Representatives for an exciting new opportunity on our Customer Service Team

About the role:
As the Customer Service Representative, you will be the first point of contact for our customers, providing exceptional customer service and ensuring the customer’s experience exceeds their expectations. This opportunity allows for a mix of Working from Home, in the Head Office (Greenslopes) and at the Depot (Salisbury).

Responsibilities include:

- Providing a superior customer experience
- Respond to customer inquiries, complaints & instructions;
- Collaborate with delivery partners and operation supervisors;
- Data entry as needed;
- Escalate special cases to supervisors;
- Maintain a clean and safe work environment following health and safety regulations.
- Prepare daily reports;

About you:
As an experienced Customer Service Representative, you will:

- Have experience in a customer service position;
- Love to have a meaningful impact;
- Looking for growth opportunities;
- Exceptional customer services skills;
- Be dynamic and customer-focused;
- Outstanding oral and written communication skills;
- Strong skills with the Microsoft Office suite and other software;
- Ability to quickly problem solve to provide the best possible experience for our customers.

Why join Dragonfly?
- Competitive remuneration package;
- Dynamic, team-oriented, supportive environment;
- Opportunity to be part of a rapidly expanding business in a growth Industry.

Sending packages should be simple.

Dragonfly stands for a different way of doing e-commerce delivery in Australia.

Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Welcome to Dragonfly.
- Sending packages should be simple._
- Dragonfly stands for a different way of doing e-commerce delivery in Australia._
- Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience._
- At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia._
- Welcome to Dragonfly._

  • Customer Service Representative

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Representatives Part Time - Brookvale Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($71,959 - $ 87,753pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**: Brookvale Service Centre **Employment Status**:Part Time, ongoing...

  • Customer Service Representative

    3 days ago

    Sydney, Australia Service NSW Full time

    **Customer Service Representative - Warriewood Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Warriewood Service Centre** **Employment Status**: Full Time Ongoing Role We are...

  • Customer Service Representative

    1 week ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive graduate starting salary: $55,000 + Super - Flexible working - hybrid to suit you! - Learning and development are taken seriously with mentorship and training **Company profile - Technology Solutions Firm** In this Customer Service Representative role, you will be working for customer-centric technology experts leading secure multi-cloud...

  • Licensing Representative

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Licensing Representative - Licensing Team, Fair Trading** **Clerk Grade**:3/4 **Salary range**:$82,193 - $90,001 + superannuation and leave loading **Duration**:various ongoing and temporary roles **Location**: Hybrid opportunity based in Parramatta, in-office requirement 2-3 days a week **About the team** Fair Trading Licensing is responsible for...

  • Licensing Representative

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Licensing Representative - Tow Truck Licensing Team** **Grade: Clerk Grade 3/4** **Salary range: $84,659 - $92,701 + superannuation and leave loading** **Duration: Ongoing and Temporary Opportunity (Temporary up to 30 June 2026)** **Location: Parramatta, 2-3 days office attendance required.** **About the team** Fair Trading Licensing is responsible for...

  • Customer Service Representative

    3 weeks ago

    Sydney, Australia Talent Connect Australia Full time

    Customer Service Representative Location: Yass | Rate: $37.39 per hour + super | Duration: ASAP start to February 2026 Are you passionate about delivering exceptional customer service and making a real difference every day? Join our team as a Customer Service Representative, where you'll provide support, advice, and information across a wide range of...

  • Customer Service Representative

    2 weeks ago

    Sydney, Australia PERSOLKELLY Full time

    Our client is seeking savvy Customer Service Representatives that will primarily be responsible for the company's most valuable clients in the logistic and freight division. Customer Service Representative - Working for a recognised and industry leading airline. - 3-month initial assignment with possibility for extension. - Located in Mascot. - On-site...

  • Customer Service Representative

    3 days ago

    Sydney, Australia Aston Carter Full time

    **Job Snapshot**: **Location**: - Sydney Other**Work Type**: - Contract **Category**: - Admin/Customer Service **Job ID**: - 538970**Job Summary**: **_Several Customer Service Representative opportunities available!!!_** **The Organisation** Our client is a market leader in the online Australian literature market and is looking for several...

  • Customer Service Representative

    5 days ago

    Sydney, Australia Jivaro Full time

    40% off products discount - 2 mental health days off per year - Long-term job security **CUSTOMER SERVICE REPRESENTATIVE & OFFICE ADMINISTRATOR** **Sydney** - Western Sydney **Salary** - $60k + super **About the company**: Join our globally renowned client, a quality wholesale retailer as their Customer Service Representative. Brands loved by the globe,...

  • Customer Service Representative

    2 weeks ago

    Sydney, Australia Vendito Consulting Full time

    Sector- Medical / Dental - Job type- Full Time - Contact- 0481 615 947- Location- Sydney - Salary- 65k/year - 70k/year - Reference A leading Dental Implant manufacture are currently looking to expand their growing team with a Customer Service Representative in Sydney, this is an amazing opportunity for someone with or without Dental Experience looking to...