Data Reporting Analyst

2 days ago

Gladesville, Australia Assetlink Full time

**Introduction**:
About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

**Description**:
Reporting to the National Business Transformation Manager, the Data Reporting Analyst will be a key member of the National Service Excellence team.

The key focus of the role is to use data to generate and provide accurate and purposeful reporting to enhance business decisions, improve performance and meet business KPI’s.

The role can be based in Sydney (Gladesville Head Office) or in Melbourne, Port Melbourne location.

What you will be doing
- Manage all platform and reporting requirements
- Build strong operational and support service relationships through regular communications
- Use data to generate and provide accurate and purposeful reporting
- Fundamental Scorecard reporting - review and share usage reports on identified statistics
- Customer Experience Program - support the administrative elements of the CX program
- Work with CX ambassadors to generate the regular reports
- Collaborate with stakeholders to identify continuous improvement and support opportunities

**Skills and Experiences**:
You will have
- Experience in a similar data analysis / reporting role - essential
- Strong data analysis capabilities - essential
- Superior attention to detail, analytical thinker, tech savvy
- Exceptional time management and organisational skills
- Prior experience in soft services - advantage
- Extensive systems management experience in a similar role - advantage
- Excellent communicator - written and verbal
- Positive and engaging manner with all stakeholders with a strong customer service orientation
- Intermediate Microsoft Office skills - Outlook, Excel, Word, PowerPoint - essential
- Fully vaccinated in COVID-19

**What we offer you**:

- Reward and recognition incentives
- Ongoing training and development, career development
- A safe and supportive working environment and a family-oriented culture

If you are a passionate about providing meaningful and accurate reporting to enhance business decisions - please send us your CV and cover letter - click 'Apply' - we would love to hear from you.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

**Assetlink’s Diversity Commitment**:
Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.

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