Intake and Data Administration Officer

3 days ago

Brisbane, Queensland, Australia Link-Up Qld Full time $60,000 - $80,000 per year

Intake and Data Administration Officer

Part Time (22.8 Hours) – Brisbane.

Link-Up (Qld) Aboriginal Corporation supports the healing journeys of Aboriginal and Torres Strait Islander peoples who have been separated from their families and communities through forced removal, adoption, fostering or institutionalisation.  We deliver professional, culturally sensitive and confidential research, reunion and cultural wellbeing services.

We provide our service in a sensitive, confidential and culturally appropriate manner and use all available resources to assist those looking to find their family.

The role:

This position is responsible for the Link-Up (Qld) Client Intake Enquiry Process including Data Administration and involves supporting Link Up (Qld) staff in the provision of quality services to clients.

The Intake and Data Administration Officer is responsible for providing culturally safe, efficient, and responsive intake, referral, and data management services. The role supports the delivery of programs and services to Aboriginal and Torres Strait Islander individuals, families, and communities, ensuring high-quality data collection, privacy compliance, and smooth administrative processes.

This position plays a vital role in being the point of contact for community members and stakeholders, requiring exceptional communication skills with an impeccable phone manner along with strong interpersonal skills, cultural awareness, and respect for Aboriginal and Torres Strait Islander ways of knowing, being, and doing.

Essential Selection Criteria:

· Must identify as Aboriginal and/or Torres Strait Islander.

· Prior experience working with Aboriginal and Torres Strait Islander communities.

· Demonstrated understanding of the issues affecting Aboriginal and Torres Strait Islander peoples, and commitment to culturally safe and inclusive practices.

· Demonstrated ability to work in a culturally sensitive environment.

· Strong interpersonal and communication skills, including the ability to engage respectfully with Aboriginal and Torres Strait Islander peoples.

· High level of accuracy and attention to detail in data collection and reporting.

· Intermediate to advanced skills in Microsoft Office and experience using client or case management systems (e.g. Tableau, Foxtrot, CSNet etc.).

· Demonstrate proficiency in the use of business technology and desktop applications: internet, word, spreadsheet, and database packages etc.

· Demonstrated ability to lead and work collaboratively within a team to deliver the key requirements and objectives of the program.

· Demonstrated organisational and time management skills and the ability to manage competing priorities.

· Ability to self-manage and complete task on time.

· Ability to manage competing priorities and maintain confidentiality.

· Impeccable phone manner.

· Dynamic personality and a team player.

· Good communication skills, written and verbal.

· Reliable and punctual in terms of attendance.

· Willingness to undertake a National Police Check.

· Eligible for Blue Card.

· Must hold a current Open driver's licence.

· Ability and willingness to travel for work-related purposes.

This is an Aboriginal or Torres Strait Islander Identified position.

Applications close: Friday 10 October 2025 at 11:59pm.

For further information about the position, please contact Tracy Bright.

Applications to be submitted via Seek or emailed to:

E: 

T: or

The Position Description is available on the Link-Up (Qld) website. Join Our Team - Link-Up (Qld) (link-)

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