Account Manager

5 days ago

Canberra, Australia HAYS Full time

Exciting opportunity exist for an experienced Account Manager to join a close-knit Managed Service Provider

**Your new company**
***
You will join a leading Canberra IT solutions provider, dedicated to providing clients with industry leading customer service and technical advice. With offices in both Canberra and Brisbane, this organisation provides highly motivated and experienced individuals a place to grow their careers by nurturing and developing their skills.

**Your new role**
***
As an Account Manager, you will understand the demands of the position, be a champion of their vision and values, support team members and deliver outstanding customer service to internal and external stakeholders. This role is expected to achieve project KPI’s and provide ownership and accountability with exceptional communication from start to finish.

Key duties and responsibilities:

- Account manage the assigned account base
- Be the first contact point for current customers from a sales, account management, accounts, and customer service perspective
- Identify opportunities within the current customer accounts to increase SOW and assist in aligning with the customers business outcomes
- Build and maintain key stakeholder relationships
- Build prospect pipelines and forecast opportunities with current customers
- Manage the customer pipeline and accurately forecast
- Build revenue and GP through ongoing Customer Management

**What you'll need to succeed**

Experience
- Sales and customer service skills
- Understanding of server, storage, networking and cloud technologies
- Knowledge of current digital transformation trends
- Connectwise management and maintenance
- Strong Microsoft skills - Excel, Word, PowerPoint, and any other relevant tools

Specific Knowledge and Competencies
- Resilient and takes ownership of accountabilities
- Flexible within agreed policy and frameworks with ability to adapt as the organisation evolves
- Ability to plan and work to deadlines with excellent attention to detail
- Authenticity that engenders trust, and motivates behaviours aligned with their values, culture and growth
- A team player with the ability to actively listen, process feedback, reflect, learn and help others learn
- Ability to build and maintain quality working relationships with colleagues and stakeholders

**What you'll get in return**

You will join a close and tight-knit team who provide outstanding experiences and solutions for their clients and stakeholders. You will be supported through out your career, receiving on-going training and mentoring to help you grow and develop with the organisation.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2689492

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